Check in was not good. We arrived early and they were kind enough to store our luggage as we went to lunch. We got back at 2:30 and our room was not ready. We waited in the lobby for an hour, still not ready. This is after our 3pm check in. I reserved the room 3 weeks prior. The girl at the front desk left for the day. Our room, still not cleaned! Juan took over and got us a room immediately. How frustrating!
Laura
Laura,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 12 日
Great location with large rooms
I liked how large the room was despite being very affordable. I also liked how close to restaurants and sights the hotel was.
William
William,3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 5 月 12 日
Nancy
Nancy,1 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2025 年 5 月 12 日
Meh
Valet parking is the only option and it was a comedy of delays both days. The restaurant and bar is limited to say the least. Had to request a crib three times before it arrived. Amazing building but feels like the operation is run on a shoe string.
真實旅客
2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 5 月 11 日
Aaron
Aaron,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 11 日
William
William,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 8 日
Karen
Karen,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 4 日
Concert break
In town for a concert. This lovely hotel was close by. Great staff at front desk. Lovely suite with view of the capital buildings
Jean
Jean,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 5 月 3 日
Adam
Adam,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 1 日
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 5 月 1 日
The hotel sent me a text to pre-register, which I did and asked me scan in my driver lic and cc info. When I arrived at 1pm they only had 1 room. Front desk had given my other room away it took over an hour to resolve and it was not pleasant after a 5 hour drive. Restaurant and bar was closed and my family just wanted to go to bed. This was all planned well ahead this experience was u professional and handled inappropriately. Front desk actually asked the man they checked into my room to get out ?? Unbelievable
Kimberly
Kimberly,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 30 日
Hudson
Hudson,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 29 日
Parul
Parul,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 4 月 28 日
Mixed
The location and room were luxury, but the lobby vibe was budget. Enjoyed my stay overall, though.
真實旅客
1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 26 日
GARY
GARY,3 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 4 月 22 日
Olivier
Olivier,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 4 月 21 日
Day A
Day A,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 21 日
Nathan
Nathan,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 4 月 20 日
Kristin
Kristin,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 20 日
Phillip
Phillip,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 20 日
Colin
Colin,2 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 4 月 20 日
Bait and switch
This was my first time staying in Richmond.
I reviewed the hotel and the images before I booked it. It looked lovely. Clean, spacious and bright. I was expecting a clean room with Natural Light. But, that is not what walked into. The suite was large a kitchen, separate living area and a good size bedroom (with only one small window in the entire space) I felt like I was in a cave. The curtain in the bedroom was dirty. Carpets looked like they had seen better days. I was very disappointed. There seemed to be an issue with the shower drain as well.it didn’t drain properly .I went to the desk and asked for another room the next morning and was told nothing was available. The hotel appeared to be understaffed and the staff were kind, but appeared to be stressed.
It’s unfortunate since I will definitely be traveling back to Richmond in the future to visit my family. I cannot refer or recommend this hotel as it was disappointing to me.