Every room is upstairs but there is no lift in the hotel. A receptionist promised me that there will be someone help with my luggage, however, I was told that no one can help me with it when I need this service. And, the pub on the ground floor is very noisy in night. Also, the room is very dim, no enough lights in the room.
We Stayed in Whites Hotel for just the Sat night and the staff Amica and Becky could not have been more helpful.Our room was lovely and clean could not fault the hotel in any way and we have booked to come back in Decenber would not stay anywhere else now when we visit Newcastle thanks again for all your help Amica and Becky
Average hotel, does what it says on the tin
Have stayed here before and found it very noisy, however this stay was better as I was put at the back of the hotel. Reception staff always friendly, rooms looking a bit tired but clean. Breakfast basic continental but it filled a gap. Staff were very helpful making porridge on GNR race morning, very greatful for them going that extra mile for us.