I grew up in San Mateo decades ago, and have seen this property since I was a kid. This was my first time staying.
We were in town for a weekend memorial service, with other family also staying at the Crowne. A 10 story hotel, so the there plenty of rooms on a summer weekend, which was great.
Our room was small-ish, but fine for our needs.
The bathroom was spotless, water pressure great, and all amenities provided. One thing we'd never seen was that the toilet was at an angle, which made it easier to utilize.
We liked that.
Checking in was a bit odd, as the entrance is awkward. It's also the shuttle stop, and there's not very much room to pull up, park and go inside. We arrived around 9:30 p.m., so it wasn't crowded for us, but witnessed confusion and cars not sure where to park. The hotel should provide better guidance on their website.
Also, we knew there was a daily parking fee, but I couldn't find out the price anywhere in the hotel information. Had to call the desk before we got there to find out. You need to get a print out each time you enter the lot, which was also confusing, until you know the routine. That wasn't properly explained at check in. They just said that we were to use our room key to get OUT of the lot.
Generally, we were very happy with our room and had a pleasant stay. It was very quiet, despite being busy.
One other thing - The back parking lot should be repaved. It's bumpy, and cracked, and in need of attention.