4/10 一般般
2025 年 11 月 30 日
first of all the room wasn't accommodating as I reserved. Booked a 2 bed and sofa bed suite. I called days in advance to verify that the room was accommodating for what I needed. Was told that everything was fine the room would sleep 5 . Check in on the day of stay, room not as reserved it didn't have a sofa be a as requested. The receptionist at front desk was pleasant in assisting but stated that the only room available was a king room with a sofa bed., however that would've work for my stay. Called hotel com and was told that I could cancel and move to another hotel but nowhere in the city had rooms available . All this was the day before Thanksgiving and we had a 2 night reservation. We had no choice but to stay so we had to go buy an air mattress to accommodate our stay for the time there. We had an issue with the TV not working so myself and my granddaughter went down for assistance and San the receptionist on the night shift 11pm to morning was so rude and not willing to help. It seemed as though she was having a bad night because when I asked if I could get someone to help with fixing the TV, first her eyes rolled up to the ceiling while taking a deep breath as though she was being bothered. My grand asked if she had any hot chocolate and my baby had to say excuse me 3 times before she turned to address her. She was watching TV/ you tube or something that was so loud where as we could hear the sound when we got off the elevator .👎 customer service housekeeping 👍
Oscarita
Oscarita，2 晚家庭旅遊
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