Tried to cancel one night of reservation & the hotel said they would get back to hotels.com in 72 hours on whether or not they would allow a refund (how does that help me, by that time my trip was over). Then went to check into my reservation on night 2 of my trip figuring if I was going to pay for it anyway, I might as well use it, but was rudely told by the receptionist that since I “no showed” on night 1 I couldn’t check in for the remainder of my trip. I had already paid for 2 nights, why can’t I stay the second night? “Sorry, I don’t know what to tell you” is the only help the receptionist gave me also while glancing at the click as if to indicate I was wasting her time. I left and drove 20 minutes to a friend’s house. Called hotels.com and they called the hotel and requested a refund for me (they were great). 20 min later the same receptionist calls to te me she called the manger and I’m approved to stay the night. I asked for a refund instead in which she replied she would have to have the manager call me. It’s been 4 days - still no call and no refund. I would steer clear of this hotel. There are nicer hotels in the area for the same price that don’t give you the run around. The Hilton Garden Inn accommodated me, provided excellent customer service, and changed my reservation at 3am when I needed a room change due to a friends snoring without charging me extra. Recommend going there!