西門紐約大中央飯店 - 紐約

Shower was broken and would not work even after technician came by to fix it. Room was ok though.

I do not recommend it, the location is not too bad, (walking 30 minutes to Times Square), however the customer service is not good, they do not treat the customer with due attention and information, and also the rooms (mine), it was awful different from the pictures and the hotel needs a general renovation to become a 4 star or more.

Great cozy hotel, quiet block, great for a busy business trip. Very quiet room. Although there are renovations going on, the room is very clean, quiet and can not even tell there is anyone else in the place! Great stay! Don't hesitate to book

The midtown east location is perfect, within easy walking distance to the sights, yet far enough from all the tourist traffic of Times Square, etc. Close to the metro. Staff is very friendly and efficient. No complaints here. Would stay again.

Top notch service five star rating

The staff was amazing and accommodating. Our train was delayed and they allowed us to have a later check out time and the concierge held our bags after check out so we didn’t have to roam around the city with heavy bags.

Very centrally located, nice room for NYC standards. Large shower and bathroom as well. Check-in was easy and they had a room ready early. Only thing that was missing was a shampoo bottle for the shower. Had every other soap except that one...

Price was the key reason I selected this hotel and was advised at time of booking it was going through a renovation. The first room I got was nicely renovated but had an adjoining door and I could hear EVERTHING through this, the floors are wooden so I could see the light under the door, the TV sounded like it was in my room and I'm sure if there had been snoring I would have heard this too. I changed to an unrenovated room which was quieter, rooms are small (typical for NY) and beds very comfortable, wait for 12 months to stay here as renovation are noisy and the staff seem "worn down" by this.

We understood the facility is under tenovstion Thst being said, thr twmpbin the room co up ld not be adjusted. It stsyed at 58 degrees. There wsd no selector to start the jets in the bathtub, contrary to what the diagram indicated.

The room was good. My room was not serviced the first day and I had to leave a note for soap and towels the next day. There is no drinking water in the hotel. At least bottled water should be available for taking medicine, etc. The hotel bell hops were excellent and very apologetic with the inconveniences.