Unfortunately when we arrived a little after 4pm our room was not ready. However, the rep at check in, I believe her name was Nubia, was fantastic. I could tell she was as frustrated as we were. She apologized multiple times and offered us a meal voucher for the restaurant in the hotel. She said the room would be ready soon. After our meal, I went to check on the status of the room. Unfortunately it still wasn’t ready. It was football weekend with the Hurricanes playing the day of check in and the Dolphins playing the following day so I understand it happens. Needless to say, she was very frustrated, checked the computer and gave us a different room. She gave us several drink vouchers for the evening meet and greet at the bar. The only negative thing I noticed was the hotel in need of a facelift. The hallway carpets were pretty deteriorated. Other than that, it was worth the price and I would stay there again.