This was a great experience until it was time to check out. They charged me upon arrival for an upgrade then when it was time to checkout they said I hadn’t paid because my card was declined. I called my card and they said they decline the new transactions but I was charged the day before $200 for the upgrade. The clerk kept wanting to go back and forth with me until I said stop. I will dispute that charges with my bank because I’m going to be late for DisneyWorld!
Dr. Demi
Dr. Demi,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 5 日
Paola
Paola,3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 1 日
The stay was great just one issue!
This hotel is beautiful and clean, room and pool services are 10/10. I took one star from the overall because of the hotel administration and front desk policy that needs revamping and retraining. They charge my card everyday instead of charging the balance at checkout, in my opinion that was poor business tactics, even my financial institution thought it was fraudulent charges. At checkout we paid the full balance which went out of our account and almost a week later there is still a hold on our card. I must add that the manager was very helpful and knowledgeable in trying to resolve our issues.
Antonate
Antonate,4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 27 日
JASON
JASON,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 6 月 24 日
真實旅客
3 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025 年 5 月 20 日
Favian
Favian,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 10 日
真實旅客
4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 9 日
Christine
Christine,6 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 8 日
Lennis
Lennis,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 5 日
Very good customer service , was clean and pleasant environment!