The management needs to improve the check in process. Took an hour. Reservations on 8-11 pieces of paper. Then we were awoke at 4 by a couple next to us which were removed by the police at 6am. No rest for the weary. When I asked for a credit or partial refund upon check out mwy request was met with a blank, apathetic stare...a simple "We are sorry for the disturbance", would have helped. Great location, lots of potential...I probably wouldnt return.
Gregory
Gregory,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025年1月17日
david
david,1 晚商務旅行
Hotels.com 真實旅客評語
4/10 一般般
2025年1月8日
Won’t stay here again.
Wouldn’t stay here again.
They promised a lot of things in the description/amenities but did not deliver. Everything had to have an extra step to get. Towels, beach towels, pots and pans. Etc. The pictures online were not what we got. At all.
We had to change 3 rooms to get what we booked. We rented a room with 2 queen bed and a King bed, and got 2 queen beds and a pull out couch that was 50+years old. It definitely has a run down motel feel. Seems like they tried to update but the contractors were messy with painting and mud for the walls. The kitchen supplies they supplied was enough for 2 people. We were a family of 5. There was no boiling pot included and they did not have one when we asked. So you had a kitchen to “cook” in but no supplies to actually be able to cook except a frying pan to cook 1 egg at a time. So we had to spend more money going out to eat. Breakfast was advertised at 8am-10am on website. It actually was open till 9am. And multiple times we were not let in to get breakfast because they ran out of food. The location was good so we thought. Till the 3rd room that was OK and decided to stay in. But it was across a very busy street. When I looked up location of where we were supposed to stay it was closer to the beach and not crossing a street. All 5 pools were not open. And a couple of them were very dirty. We spent almost 2K for a week and it definitely was NOT worth it. There was an old eviction notice on our door. The staff did not like their jobs.
Beckie
Beckie,7 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025年1月4日
jamal
jamal,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025年1月4日
Peter A
Peter A,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025年1月4日
Not palms it was flamingo
I’m accustomed to the Hbh properties but I just can’t comment on behalf of the palms because I ended up with a room in the flamingo building. Also, not sure if it was valued/priced and the same for the room and location.
真實旅客
4 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025年1月2日
Lucila
Lucila,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月31日
Matthew
Matthew,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月30日
Daniela
Daniela,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月28日
Huu
We booked the hotel when we reached there was an issue finally they gave different room but no hot water, especially breakfast area have worst maintenance and they gave 1 hr time for mixed hotels too crowd and big line I never experienced such these hotels
Sravan Kumar
Sravan Kumar,2 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月27日
Mickael
Mickael,3 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年12月24日
Intense chemical stench
This place had an intense chemical smell that permeated the entire unit. I booked 4 nights and was only able to stay a single because the smell was so nauseating. I suspect this property is being actively treated for pests while still renting out rooms, as all the cabinets in the kitchen warned against using any of the utensils. I'm from a third world country and this is the worst hotel I've ever stayed at. Then they refused to refund the remaining days after I checked out early. Avoid at all costs.
真實旅客
4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月18日
Place was great staff are amazing also
Tavinisha
Tavinisha,3 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年12月15日
Better to not go
They charge you extra for PARKING.
Curtains and blinds do not cover everything and there is light during the night. So it always lighten up in the room .
You also can hear the person next door through the wall and throught the door. Every noise. + you can hear the people passing in the street.
The equipement are poor and old. Its the bare minimum. There is no lamps on nightstands and nothing to turn of the light from the bed.
The internet and tv were not connected.
Bugs in the bathroom.
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月28日
Algenis
Algenis,2 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年11月26日
very bad
Very poor property, Breakfast is just Bread and coffee
Front Desk Terrible
ANDRES F
ANDRES F,2 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月25日
It was good, the people in the office were amazing !
bettina
bettina,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月22日
Valéry
Valéry,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月20日
Charles
Charles,3 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月18日
Very small shower , breakfast was only for one hour in another building. Very minimal on amenities. WiFi spotty.
Sandra
Sandra,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月7日
Above average
Overall good stay.
Chef
Chef,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月29日
Rose
Rose,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月27日
Excellent
Dayan
Dayan,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月25日
Kim
Kim,2 晚旅行
Expedia 真實旅客評語
2/10 不太好
2024年10月24日
Horrible place. Dirty and lots of bugs. The floor was so filthy it was disgusting. It was obviously not cleaned.
The additional charges are ridiculous. Adds up to more than the room rate
*** I added an extra night to my reservation because my daughter was sick and needed to sleep. The hotel charged me a late check out fee and early check in fee which made no sense since I added another full day/night to the reservation and paid in full. When I tried to talk to them about this they were soooo RUDE and made me pay and it was more than the actual room reservation. Never in my life has that ever happened. I highly recommend you find another place. Literally any other place would be better.