Hotel looks nice and welcolming untill we got to reception to check in took 25 minutes to check in, the receptionist kept wandering off to see another receptionist whilst we were stood there wondering what was going on...when we finally got our keycard we were glad it had our room number on as she just gave us the card and that was that, went to get the lift and there was only 1 working so everytime we went to get it whilst staying there was always a queue which was frustrating as we were on the 9th floor so couldn't get the stairs all the time.When we got to our bedroom ,we had alovely view of the city ,was very clean but only issue was the toilet seat was broken,my husband tried to fix it as you couldn't sit on it without falling off it,my husband told reception who said theyd let maintenance know......overall hotel was convenient as only 15 minutes walk ,we parked in the trafalgar carpark which is 5 minutes walk from hotel as was only £11.50 for 24 hours.