Hotel was very chic. Service was fine; but my check in was very slow and at one point had two employees plus a manager "looking into my reservation". Not sure what was happening but in the end I was given a very nice room. Rooftop bar was spectacular and bartender and waitress were extremely helpful and friendly. Fantastic views! We ordered room service - our order was incomplete but we were charged the full amount. We had no way of letting anyone know except to call the front desk and leave a message. No resolution from that issue - no one ever called us back. Also, I made a reservation through Hotels.com that included parking. I informed the hotel before hand via email in a response from the hotel manager about my upcoming stay. I also informed the front desk when checking in. I was still charged for parking. Overall the hotel was nice and secure and I enjoyed my stay.