Hotel not the cleanest. Wait staff asked for tips. I was even told on one occasion that I needed to pay the waitress for a spilled drink. Asked to speak to a GM was told he leaves at 1pm and is not available on the weekends. Ran out of entrees and desserts at 2 restaurants nts. Bar & Grill ran out of ketchup mid dayHowever the spa is amazing !!
Tiffany
Tiffany,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 17 日
Excelente servicio y amabilidad de todo el persona
Ha sido una experiencia increíble, todo el personal muy amable y Jesús del lobby de check in fue excelente su servicio y su amabilidad nos ayudó mucho, Virginia del sport bar, Enrique del arar de alberca en Star class excelente igual, la comida y la bebida excelente y el hotel hermoso y con muchas muchas actividades para divertirse en familia
Sin duda regresaremos, muy recomendable, es la 4ta vez que vamos a ese hotel y es lo máximo, gracias todos por sus atenciones, esperamos verlos pronto
Erika
Erika,2 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 5 月 15 日
Horrible
Un hotel americano con all inclusive?
La comida de los buffets horrible, tienen pepsi como refresco, shows aburridos x.todo te quieren cobrar,lentos en la recepción nos atendió cristo y no tiene sentido de urgencia activado, lo unico bueno son los restaurantes a la carta, en el area de la playa nadie que te ofrezca un agua
Diana patricia
Diana patricia,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 27 日
Tracey
Tracey,7 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 4 月 23 日
RAYMUNDO G.
RAYMUNDO G.,4 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 2 月 28 日
Clean, great service
Jamilda
Jamilda,2 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 2 月 21 日
We loved the lazy river !
Alyssa Ann
Alyssa Ann,5 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 2 月 20 日
Great hotel for relaxing. 😎 plenty of food options. Staff are accommodating. Shout out to Itai our concierge, he was available even on his days off to make sure our stay went well. Thanks to Expedia for the welcome gifts in our room and preferred treatment.
Athena
Athena,4 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 2 月 20 日
Great stay great service. Expedia was great to deal with, and it was nice to have the Butler service.
Sarah
Sarah,5 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 2 月 16 日
La atención del personal en general , el servicio de concierge las sritas taima y Ruby excelente servicio , regresamos pronto gracias
Norma
Norma,1 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 2 月 15 日
This was my first time at a Planet Hollywood and boy was I impressed. The staff was absolutely amazing (Karla, Itai, Spa, Front desk.. everyone) was simply amazing. The sports bar has the best philly cheese steak I've ever had. Beaches are beautiful, spa was great (best massage) luxury accommodations and great onsite shopping. Will definitely return.
Markesha
Markesha,1 晚好友同遊
Expedia 真實旅客評語
10/10 好極了
2025 年 2 月 11 日
Ronald
Ronald,3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 2 月 4 日
Not enough chairs by the pools. Staff was friendly and very accommodating.
Kelly
Kelly,7 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 1 月 28 日
Property was beautiful just check in at 3 is to late to check in
Liborio
Liborio,2 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 1 月 23 日
Staff was amazing. We did have an incident during our stay but the staff was amazing and made sure it didn’t affect the rest of our holiday. Handled extremely well. Our guest services rep was amazing. Our first room was great and when we received an upgrade it was even better!!! Love that almost all of the room have a view of the ocean (at least on the adult side). Brazilian restaurant was definitely the best out of all that we tried. Buffet was decent but was overly crowded as the restaurants were hard to get in.
Shawn thomas
Shawn thomas,7 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 1 月 21 日
Marla did an amazing job ensuring I had everything I needed. She was always prepared to assist and solve any problem or question I had. Great Job Marla.
Hugh
Hugh,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 1 月 19 日
Needs faster service with drinks but other than that it was a 10/10 I highly recommend
Charnell
Charnell,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 1 月 16 日
Ourstay at Planet Hollywood adult scene in Cancun
Beautiful hotel with an amazing beach. Hotel staffs were great and always friendly. Our room was always cleaned thanks to housekeeping. The bartenders, servers, Bell person and registration were super friendly. The restaurants they have are OK. My favorite one was the buffet. Overall, my experience was great and I would definitely book this hotel again.
Thi
Thi,5 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 1 月 7 日
The property was beautiful, however the hot tub was cold in the pool area and in the Spa.
Takisha
Takisha,4 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024 年 12 月 29 日
LaKeisha
LaKeisha,3 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024 年 12 月 26 日
Staff was friendly but lacked in restocking of coffee, didn’t bring both bottles of liquor that they had us pick out at check in, room service dishes were not picked up for a couple days.
Byron Lee
Byron Lee,6 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024 年 12 月 23 日
We had a great time at Planet Hollywood..The grounds, staff, activities and amenities were better than expected. Our concierge Marla is an asset for Planet Hollywood. My 80 year old mother mase the trip with is and we needed a wheelchair for her and Marla handled our request like a pro. Also, Diego and Frankie Boy kept our glasses full during our poolside visit.
I would bring my family to this resort again.
William Neal
William Neal,4 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024 年 12 月 16 日
My stay was over all great. Only thing i didn't care for was the fact that you had to download too many QR codes just to see what was going on at the resort and to reserve a table at any of the restaurants and to see their menu. And there is not enough activities on the adult side. I would recommend this resort. 12/12/2024.
timi yvette
timi yvette,4 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2024 年 12 月 11 日
Junior suite was nice, food not so good. Would I go back? No