There were some really great things about The Benson, however, they are completely overshadowed by the fact that we didn’t receive any housekeeping services. They’re included in the price, but you have to specifically ASK them to do their job. And no one tells you this. Quite disappointed to return to our room after a long day & I couldn’t shower, no clean towels, & sink into a nicely made bed. Really, really killed the entire vibe. If this is the hotel policy (which at this price point is asinine, the very least they could do is make you aware of it upon check in. A quick “just so you know, there will be no housekeeping service unless you request it” would’ve gone a long way to a much better guest experience. Plus the stale smoke that emanates the lobby from the cigar bar is off putting.