This was not a good experience. It started with check in. They gave my room to someone else. Luckily, that someone else had the same type of room (2 queens).
Get upstairs to the room and everything seemed fine, left for a while and got back to find the room keys no longer worked. The staff said their whole key system was down and none of the keys in the hotel worked. So either someone had to stay in the room to let others in or the staff had to come up with you to let you in your room.
So we go back to our room to watch the SEC championship game only to find out our TV does not work at all. Staff does not try to fix the TV instead offers us to switch rooms. So I asked that since I have to switch rooms, could I get an upgrade. The front desk responds "Are you a club member?" What club? the pissed off customer club? At this point I'm a card carrying member!
So no upgrade and we have to drag all our stuff across the hall to another room while the game is going on. No form of compensation offered or given.
Doubt I will ever be using this hotel again.
Eugene
Eugene,2 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月5日
My family had a really nice stay here!
My kids loved the complimentary hot chocolate bar and the indoor pool. We all enjoyed the breakfast included with our stay, there were lots of options. The woman who checked us in was very friendly and accommodating.
Sarah
Sarah,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月2日
Gage
Gage,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月1日
Clean and easily accessible, staff was excellent and it was nice to get breakfast daily.
Michelle
Michelle,4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月3日
The friendliest nicest staff I've ever met
The staff was so friendly and helpful. They really made the stay special.
Rebeka
Rebeka,1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月3日
Joseph
Joseph,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月27日
Michael
Michael,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年10月18日
Won’t stay here again.
Clicking noises throughout the night. Window unit very noisy, smoke detector missing with raw wires sticking out where the detector was supposed to be. Breakfast, watery eggs and steamed bacon. One apple on the fruit tray. No one at the checkout counter when we got ready to leave.
Paul
Paul,1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月13日
Oldie but goodie
First of all the staff was wonderful and the room was very clean. We had a few small issues but they were resolved quickly. Considering it is an older hotel, good deal.
Alma
Alma,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年9月26日
Tyler
Tyler,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年9月24日
Peter
Peter,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月19日
The best shower water pressure! I know that sounds silly, but it was great!
Shannon
Shannon,1 晚商務旅行
Expedia 真實旅客評語
10/10 好極了
2024年9月10日
All good
Eldin
Eldin,1 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年9月5日
Kedrick
Kedrick,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年9月2日
真實旅客
1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月2日
Marilyn
Marilyn,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年8月26日
Jeremy
Jeremy,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年8月25日
We had a small issue with our TV. It was handled promptly and professionally.
Scott
Scott,1 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2024年8月22日
All the lights are out in the parking lots. Also the breakfast is horrible. Had mold on a bagel, cheap cheap egg things.