My only complaint was that the cover to the blinds vibrated very loudly during my stay … it was very distracting at night and if watching TV…. There was a work order put in but nobody came to room. I had to resolve the issue by putting a pair of socks in between the cover and blinds. Disappointed nobody followed up ….
Steven
Steven,2 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 9 月 24 日
The front office staff was amazing and friendly. We had an issue of our room never being serviced during our stay. We arrived on Thursday evening and checked out Monday morning and in that time we were told by 3 different people we would be getting service only to not receive it. I even talked to housekeeping at one point and she assured me she would be back down to service the room once she finished the room upstairs, which didn't happen. I watched the work order be put in the computer at the front desk on Saturday evening and we came home to a note on our door Sunday evening that our room wasn't going to be serviced. Very disappointed for the money we paid. I am just glad the front desk staff was so pleasant and friendly to make up for the disappointing room service. They greeted us with a smile and good morning each time we passed by. They tried their best to get our room serviced and did ask if there was anything we needed in the room.
Kelly
Kelly,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 9 月 11 日
Made our trip great
This place is is amaing. The amenities are great. The staff is very personable. Made the stay there really nice. If we have to return to Rochester we will definitely be staying there
Dane
Dane,2 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 8 月 31 日
Room
I will never stay on first floor close to entrance and exit on the sides. It was so loud someone in and out the doors and the family beside us there were like 10 in a room very loud up half the night so definitely not a refreshing trip this time hopefully better next time or a different hotel
Byron
Byron,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 17 日
Judith
Judith,1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 17 日
We had an amzaing stay here
真實旅客
3 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 15 日
A great experience!!
This was my family's 3rd time staying at this Hotel. It has become are go too while in Rochester. Its clean and well maintained. The staff is great. This trip would hve been a five star experience if not for one employee not doing their job. They were in charge of breakfast are second day. This person didnt put more food out after 8am when breakfast is served till 10am. Their was a dozen or more people with slim pickings half way through breakfast hours. People complained as we were finishing.
Mark
Mark,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 10 日
Tim
Tim,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 1 日
Brittanie
Brittanie,4 晚商務旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 7 月 27 日
Not happy
I was not happy with my stay regarding housekeeping entering my room after several requesting no housekeeping. I was only there three days and my dinner was tampered with when I returned. I don’t trust that my food was safe to eat. I took pictures, it was dinner the night before my check out the next morning for a long 13 hour drive. Nothing was cleaned only made up bed. Removed one towel that was used that morning and left two wash cloths in the shower. So what were they doing in my room after I requested twice no room service on the phone with the front desk and the next day I called earlier and spoke to housekeeping and spoke to the housekeeper outside my door. First time staying and my last. If you can’t respect my wishes not to enter my room, then I don’t trust the hotel. Also I took pictures before and after, both days to see if they had been my room. 😕
Dana
Dana,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 22 日
Jamie
Jamie,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 22 日
N
N,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 28 日
Very nice
Jessika Esquilin
Jessika Esquilin,5 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 6 月 25 日
I can't recall the name of the attendant who was working the evening of our stay but she was absolutely terrific! She was funny and had a great personality. Everyone who worked there did actually, but the front desk attendant was my favorite!
Tammy
Tammy,1 晚好友同遊
Expedia 真實旅客評語
10/10 好極了
2025 年 6 月 21 日
The kitchenette offered in the suite was so helpful to have. A full size refrigerator and freezer with a microwave and dishwasher. And you could request a flat top stove from the front desk.
Kerrin
Kerrin,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 6 月 19 日
Vety clean
Christopher
Christopher,1 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2025 年 6 月 18 日
Front deck staff friendly maintenance/housekeeping lacking (broken lamp shade reported and not replaced, dishwasher had dirty smelly wath with molded food in it and the smell was in the room). I ran the dishwasher for a cycle and sprayed room deodorizer to cover the smell.
Glenn
Glenn,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 6 月 16 日
toykeya
toykeya,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 13 日
Walker
Walker,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 13 日
It was nice and clean
Tateana
Tateana,7 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 6 月 13 日
Kj
Kj,1 晚旅行
Expedia 真實旅客評語
2/10 不太好
2025 年 6 月 10 日
Super basic. The room had a very bad smell. Good that we stayed only for one night and we arrived very late.
veronica
veronica,1 晚商務旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 6 月 9 日
Wonderful hotel. New, clean and spacious suite. Will definitely book here again when in the area.