Skip to main content

Mandarin Oriental, Munich

5.0 star property
Luxury hotel with 2 restaurants, near Hofbräuhaus

Choose dates to view prices

Photo gallery for Mandarin Oriental, Munich

Exterior - Mandarin Oriental, Munich (Munich)
Property video
Rooftop pool - Mandarin Oriental, Munich (Munich)
Premium bedding, down comforters, free minibar, in-room safe - Mandarin Oriental, Munich (Munich)
2 restaurants, breakfast, lunch, dinner served; Fusion cuisine - Mandarin Oriental, Munich (Munich)
In the heart of Munich, Mandarin Oriental offers a tranquil retreat with rooftop views and dry cleaning services. Unwind in the steam room or indulge in a body treatment, then savor Fusion cuisine at one of two on-site restaurants. With helpful multilingual staff and luggage storage, your stay is sure to be seamless.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Electric vehicle charging point
  • Parking available
  • Connecting rooms available
  • Airport transfer
  • Bar
  • Spa

Main amenities (12)

  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Rooftop terrace
  • Breakfast available
  • WiFi in the lobby
  • 24-hour fitness center
  • Steam room
  • Valet parking
  • 24-hour room service
  • Coffee shop/cafe
  • Spa services
  • Babysitting

Feel at home (6)

  • Children stay free
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Connecting/adjoining rooms available
  • Separate bathtub and shower
  • Separate sitting area
$798 nightly
The total price is $854
Dec 16 - Dec 17
Total with taxes and fees

Why we love this property

Spa escape haven
A 24-hour gym, steam room, and rejuvenating spa services await at this hotel. Indulge in massages, body treatments, and manicures without leaving.
City center art showcase
Marvel at the works of local artists displayed throughout this luxury hotel. Unwind on the rooftop terrace with views of the historic district.
Fusion feast and cafe
Two lively restaurants offer fusion cuisine, vegan, and vegetarian options. A cafe, bar, and locally-sourced buffet breakfast enhance dining experiences.

Room options

Available filters for rooms
Showing 28 of 28 rooms

View all photos for Deluxe King Room

Deluxe King Room | Premium bedding, down comforters, free minibar, in-room safe

Deluxe King Room

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
LCD TV
Hypo-allergenic bedding
  • 355 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Deluxe King Room

Premier Deluxe King Room | Premium bedding, down comforters, free minibar, in-room safe

Premier Deluxe King Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
LCD TV
Hypo-allergenic bedding
  • 409 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Mandarin, Room, 1 King Bed

Mandarin, Room, 1 King Bed | Premium bedding, down comforters, free minibar, in-room safe

Mandarin, Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
LCD TV
Hypo-allergenic bedding
  • 506 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Suite (Junior)

Superior Suite (Junior) | Premium bedding, down comforters, free minibar, in-room safe

Superior Suite (Junior)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
LCD TV
Hypo-allergenic bedding
  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Junior Suite

Deluxe Junior Suite | Premium bedding, down comforters, free minibar, in-room safe

Deluxe Junior Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
LCD TV
Hypo-allergenic bedding
  • 592 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Tower

Premium bedding, down comforters, free minibar, in-room safe

Suite, Tower

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Free minibar items
  • 969 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Mandarin, Twin Room

Premium bedding, down comforters, free minibar, in-room safe

Mandarin, Twin Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
LCD TV
Hypo-allergenic bedding
  • 506 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Executive Suite

Executive Suite | Premium bedding, down comforters, free minibar, in-room safe

Executive Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
LCD TV
Hypo-allergenic bedding
  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Bavaria Suite

Bavaria Suite | Premium bedding, down comforters, free minibar, in-room safe

Bavaria Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Free minibar items
  • 806 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Panoramic Suite

Panoramic Suite | Premium bedding, down comforters, free minibar, in-room safe

Panoramic Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Free minibar items
  • 700 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite

Presidential Suite | Premium bedding, down comforters, free minibar, in-room safe

Presidential Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Free minibar items
  • 1292 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe King Room

Premium bedding, down comforters, free minibar, in-room safe

Deluxe King Room

  • Sleeps 2

View all photos for Premier Deluxe King Room

Premium bedding, down comforters, free minibar, in-room safe

Premier Deluxe King Room

  • Sleeps 2

View all photos for Superior Junior Suite

Premium bedding, down comforters, free minibar, in-room safe

Superior Junior Suite

  • Sleeps 3

View all photos for Deluxe Junior Suite

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Junior Suite

  • Sleeps 3

View all photos for Presidential Suite

Premium bedding, down comforters, free minibar, in-room safe

Presidential Suite

  • Sleeps 2

View all photos for Mandarin King Room

Premium bedding, down comforters, free minibar, in-room safe

Mandarin King Room

  • Sleeps 3

View all photos for Mandarin Twin Room

Premium bedding, down comforters, free minibar, in-room safe

Mandarin Twin Room

  • Sleeps 3

View all photos for Junior Suite, Terrace

Junior Suite, Terrace | Terrace/patio

Junior Suite, Terrace

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
LCD TV
Hypo-allergenic bedding
  • 592 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Family Suite (Deluxe)

Premium bedding, down comforters, free minibar, in-room safe

Family Suite (Deluxe)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
LCD TV
Hypo-allergenic bedding
  • 603 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Tower

Premium bedding, down comforters, free minibar, in-room safe

Suite, 2 Bedrooms, Tower

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
LCD TV
Hypo-allergenic bedding
  • 125 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 2 King Beds and 1 Twin Bed

View all photos for Family Suite, 2 Bedrooms

Premium bedding, down comforters, free minibar, in-room safe

Family Suite, 2 Bedrooms

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
LCD TV
Hypo-allergenic bedding
  • 118 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 2 King Beds and 1 Twin Bed

View all photos for Family Suite (Leopold)

Premium bedding, down comforters, free minibar, in-room safe

Family Suite (Leopold)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
LCD TV
Hypo-allergenic bedding
  • 112 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 2 King Beds and 1 Twin Bed

View all photos for Panoramic Suite

Premium bedding, down comforters, free minibar, in-room safe

Panoramic Suite

  • Sleeps 3

View all photos for Executive Suite

Premium bedding, down comforters, free minibar, in-room safe

Executive Suite

  • Sleeps 3

View all photos for Junior Suite With Terrace

Premium bedding, down comforters, free minibar, in-room safe

Junior Suite With Terrace

  • Sleeps 3

View all photos for Bavaria Suite

Premium bedding, down comforters, free minibar, in-room safe

Bavaria Suite

  • Sleeps 3

View all photos for Tower Suite

Premium bedding, down comforters, free minibar, in-room safe

Tower Suite

  • Sleeps 2

Similar properties

Body treatments, aromatherapy, hot stone massages, deep-tissue massages
Hotel Vier Jahreszeiten Kempinski München
  • Pool
  • Spa
  • Airport transfer
  • Pet friendly
9.0 out of 10, Wonderful, 1,001 reviews
$395 nightly
The price is $423
Jan 7 - Jan 8, 2026
Total with taxes and fees
Hotel Vier Jahreszeiten Kempinski München
Mod logo
Earn OneKeyCash on thousands of hotels when you sign in and book. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Map
Neuturmstr. 1, Munich, BY, 80331

What's nearby

  • Hofbräuhaus - 2 min walk - 0.2 km
  • Beer and Oktoberfest Museum - 2 min walk - 0.2 km
  • Viktualienmarkt - 3 min walk - 0.3 km
  • Marienplatz - 5 min walk - 0.4 km
  • Residenz - 8 min walk - 0.7 km

Getting around

  • Munich Airport (MUC) - 38 min drive
  • Marienplatz Station - 7 min walk
  • Karlsplatz S-Bahn - 15 min walk
  • Munich Central Station - 21 min walk
  • Kammerspiele Tram Stop - 4 min walk
  • Nationaltheater Tram Stop - 5 min walk
  • Isartor Station - 6 min walk
  • Airport pick-up service

Restaurants

  • ‪Hofbräuhaus München - ‬1 min walk
  • ‪Hard Rock Cafe Munich - ‬2 min walk
  • ‪Augustiner am Platzl - ‬2 min walk
  • ‪Shoya - ‬2 min walk
  • ‪Bar Centrale - ‬1 min walk

About this property

Mandarin Oriental, Munich

Mandarin Oriental, Munich features a rooftop terrace and puts you just steps from Hofbräuhaus. You can indulge in body wraps or mani/pedis, and Matsuhisa, Munich, one of 2 restaurants, serves Fusion cuisine and is open for lunch and dinner. Other highlights at this luxurious hotel include a bar/lounge, a 24-hour fitness center, and a steam room. The helpful staff and overall property condition get good marks from fellow travelers. The property is just a short walk to public transportation: Kammerspiele Tram Stop is 4 minutes and Nationaltheater Tram Stop is 5 minutes.

At a glance

DONE

Hotel size

    • 73 rooms
    • Arranged over 7 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Contactless check-in available
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • Babysitting*
DONE

Pets

    • Pets allowed*
    • Service animals welcome
    • Food and water bowls available
WIFI

Internet

    • WiFi in public areas*
    • WiFi in rooms*
LOCAL_PARKING

Parking

    • Onsite valet parking (EUR 40 per day)
    • Electric vehicle charging point on site
DONE

Transfers

    • Airport pickup on request (available 24 hours)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:30 AM–10:30 AM on weekdays and 7:30 AM–11:00 AM on weekends
  • 2 restaurants
  • Bar/lounge
  • Coffee shop
  • 24-hour room service

Traveling with children

  • Children stay free (see details)
  • Babysitting (surcharge)

What to do

  • Hiking/biking trails nearby

Working away

  • 24-hour business center
  • Meeting rooms
  • Computer station
  • Conference space (3229 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Rooftop terrace
  • 24-hour fitness center
  • Spa services
  • Steam room
  • At least 80% of food locally-sourced
  • Vegan dining options
  • Vegetarian dining options
  • Local artist showcase
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Banquet hall

Accessibility

  • Wheelchair accessible
  • Elevator
  • Wheelchair-accessible concierge desk
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant

Room amenities

Be entertained

  • Video-game console
  • DVD player
  • LCD television
  • Premium satellite channels
  • Pay movies

Home comfort

  • Air conditioning (climate-controlled)
  • Free stocked minibar
  • Espresso maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • In-room massage
  • Separate sitting area

Freshen up

  • Separate bathtub and shower
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • WiFi (surcharge)
  • Phone
  • Desk chair

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Energy-saving switches
  • LED light bulbs
  • Water-efficient showers only
  • Water-efficient toilets only
  • Restaurant dining guide

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include body wraps, body scrubs, body treatments, and manicures and pedicures.

Dining

Matsuhisa, Munich - This restaurant specializes in Fusion cuisine and serves lunch and dinner. Reservations are required.
The Lounge - This lobby lounge serves breakfast, lunch, dinner, and light fare. Open daily.
Munich Sushi Club - This theme restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.
Ory Bar - This bar serves light fare only. Open daily.

Awards and affiliations

Mandarin Oriental, Munich is listed in the 2021 Travel + Leisure 500.

Fees & policies

Optional extras

  • WiFi is available in guestrooms for EUR 18 per day (4-device limit, rates may vary)
  • WiFi is available in public areas for EUR 18 per night (rates may vary)
  • Buffet breakfast is offered for an extra charge of approximately EUR 55 for adults and EUR 25 for children
  • Airport shuttle service is offered for an extra charge of EUR 180 per vehicle
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for EUR 150.0 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 50 per pet, per night

Parking

  • Valet parking costs EUR 40 per day

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International
Cashless transactions are available.
Property Registration Number Amtsgericht München, Grundbuch von München 1, Blatt 1086, Flurstück1836, Flurstück1836/1

National rating

This hotel is rated 5 stars.

Also known as

Mandarin Munich
Mandarin Oriental München Hotel Munich
München Mandarin Oriental
Mandarin Oriental München Hotel
Munich Mandarin Oriental
Mandarin Oriental München Munich
Mandarin Oriental München
Mandarin Oriental Munich Hotel Munich
Mandarin Oriental Hotel Munich
Mandarin Oriental Munich Hotel
Mandarin Oriental Munich
Mandarin Oriental, Munich Hotel
Mandarin Oriental, Munich Munich
Mandarin Oriental, Munich Hotel Munich

Frequently asked questions

Does Mandarin Oriental, Munich offer free cancellation for a full refund?

Yes, Mandarin Oriental, Munich does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Mandarin Oriental, Munich?

Yes, pets are welcome. There's a charge of EUR 50 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.

Is parking offered on site at Mandarin Oriental, Munich?

Yes. Valet parking costs EUR 40 per day. Electric vehicle charging is available.

Is airport shuttle service offered by Mandarin Oriental, Munich?

Yes, a shuttle from the airport to the hotel is available. The charge is EUR 180 per vehicle.

What are the check-in and check-out times at Mandarin Oriental, Munich?

Check-in start time: 3:00 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.

What is there to do at Mandarin Oriental, Munich and nearby?

Have fun during the warmer months with activities nearby such as hiking. Enjoy amenities like a 24-hour fitness center and spa services.

Are there restaurants at or near Mandarin Oriental, Munich?

Yes, there are 2 onsite restaurants, featuring Fusion cuisine.

What's the area around Mandarin Oriental, Munich like?

Mandarin Oriental, Munich is in Munich City Centre, a short 4-minute walk from Kammerspiele Tram Stop and 6 minutes' walk from Marienplatz.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Mandarin Oriental, Munich Reviews

9.6

Exceptional

9.8

Cleanliness

9.8

Location

9.6

Staff & service

9.4

Eco-friendliness

9.6

Property conditions & facilities

Reviews

10/10 Exceptional

MO has mastered the fine art of 'the details." All staff were amazing. Location is easily within walking distance to most sites. Rooftop bar has the most spectacular view of Munich. As a traveler that has been blessed to stay at some of the best hotels of the world, MO Munich is without a doubt one of my most favorite. You can't go wrong staying with MO, but MO Munich is a must.
Frank, 1-night trip

10/10 Exceptional

Fantastic hotel with all the amenities! They even provide a hair straightener!! The restaurant was excellent for breakfast. Centrally located…walkabe to many attractions.
Robyn, 6-night trip

10/10 Exceptional

The property is absolutely beautiful and the staff amazing !!
Julie, 3-night trip

10/10 Exceptional

Outstanding property with world class service. Excellent room service dining.
Bradley, 2-night trip

10/10 Exceptional

7 stars

Phenomenal hotel. Amazing staff and service. Unbeatable location in center of Münich.
Alejandro, 2-night trip

10/10 Exceptional

Our family had a wonderful stay at MO, we stayed two nights and were sad to leave. Our room was amazing, the staff could not have been more kind, esp Aaron, and we felt well taken care of. The hotel is elegant without being pretentious. We will return. Munich is a lovely city!
catherine, 2-night trip

10/10 Exceptional

Staff Accommodating and helpful. Communicated through what’s up, fast responses.
Vladimir, 1-night trip

8/10 Very good

There is no spa there in my opinion.

We tried to book the spa in advance. It was not possible. When we arrived there was no availability because the spa is not inhouse and it is really small sp there never would have possible to have a nice massage or a nice spa relaxing experience. It would have been nice to know this in advance so we could have checked for other massage/spa in the area but when we realised this it was to late. The staff at the hotel was really and great service.
2-night trip

10/10 Exceptional

Amazing stay
Joseph, 2-night trip

10/10 Exceptional

Very well kept property and the staff were great.
Lance, 2-night trip

10/10 Exceptional

It is a hotel that handles all aspects of a stay to make it a luxury.
Jesse, 4-night trip

10/10 Exceptional

Made us all feel like family - the bar staff were so friendly and we enjoyed River’s service.
Don, 3-night trip

10/10 Exceptional

Excellent from A to Z

Just perfect from beginning to the end. Full stop.
claudio, 3-night trip

10/10 Exceptional

Extraordinary!
Katrine, 1-night trip

10/10 Exceptional

Strålende service.
Bjørn Ole, 2-night trip

6/10 Good

Good ambience. Bad housekeeping.
Harish, 3-night trip

10/10 Exceptional

All perfect except one thing that is not related to the property: ongoing construction just ahead of it.
Kirill, 2-night trip

10/10 Exceptional

Always an excellent stay at a Mandarin Oriental! This one in Munich is such an exquisite place, away from the tourist apots yet close to Marienplatz and MaximillianstraBe. Premium Deluxe Room on the 4/F had great space. Bathroom all electronic! Didnt want to get out of the shower! Service superb, from Concierge, Front desk and Restaurant.
Marco, 2-night trip

8/10 Very good

Beautiful hotel, great location. Nice double windows - very quiet, can’t hear a thing in the suite! Service was average, especially concierge service. Not knowledgeable or particularly helpful.
Ralph, 4-night trip

4/10 Fair

Our experience at this hotel was extremely disappointing. During our stay, our packages, which contained cherished items such as our favorite pastries, fruit, nuts, chocolates, and a pair of my wife’s glasses, were mistakenly thrown into the garbage. These items were a collection of small treasures we had gathered during our travels across Europe. Initially, the cleaning crew denied any wrongdoing, and the hotel manager treated us poorly, refusing to accept responsibility. After hours of arguing, the hotel finally offered minimal financial compensation, which barely covered our losses. On the final day of our stay, we felt unsafe and experienced the worst hospitality we have ever encountered. This unfortunate incident has drastically changed our perception of the Mandarin Oriental brand, which we once loved.
Reza, 3-night trip

10/10 Exceptional

Odalar temiz, personel ,şehrin kalbinde, her konuda mükemmel bir hizmet anlayışı.
Hüseyin, 3-night trip

10/10 Exceptional

Todo impecable, atención espectacular.
Adriana, 3-night trip

10/10 Exceptional

Ohne Baustelle wären wir äußerst zufrieden
Borys, 2-night trip

10/10 Exceptional

Un hotel excelente y un excelente servicio.
Hector, 3-night trip

4/10 Fair

Première et dernière fois au Mandarin ! Nous avons réservé une chambre « deluxe premier » et nous avons eu une « deluxe ». L’unique différence entre les deux catégories sur le site est la salle de bain qui est plus grande (la chambre en elle-même est identique). Plutôt facile à savoir quand tu n’as pas ce que tu as réservé ! Ou il font de la fausse représentation avec les photos sur leur site ou il downgrade les clients et n’ont pas le courage de l’assumer. Il propose de changer de chambre (après 2 nuits) … mais pourquoi donner cette chambre si d’autres sont disponibles (et de surcroît à un client qui séjourne 5 nuits ?!) Le service de nettoyage est déficient. Nous avons quitté pour la journée avec la pastille « faire ma chambre » et à notre retour, à 16h30, elle n’était toujours pas nettoyée !
Donald, 5-night trip