I have accessibility issues so they sent me to the farther room. I think they could away nothing close got to my room. Coffee pot was broke Eric dishing heat was it was very cold. I have a heart condition and I will never stay there again.
James
James,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年12月17日
Zero for customer service.
When we checked in, clearly the clerk saw we had 4 people in our family, we were given keys for a room with 1 king bed. We had ordered a handicapped double bed room due to my husband having a recent foot surgery and needed the roll in shower. After we went to the first room and it was not what I booked we were given keys to a 2nd room that did have 2 beds, but not handicapped accessible. Again to the front desk and I was told that was all they had. No refund was allowed. I give this hotel a zero for customer service.
Jessica
Jessica,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年12月11日
Cool experience of a hotel in old train depot. But elevators didnt work, automatic doors didnt open, inconvenient check in with bags and stroller. Also it seemed like everyroom around us was smoking weed which filtered into our room and we had 2 small children with us which was not ok.
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月7日
Magical!
Wonderful experience and can't wait to go back! Especially due to the Christmas holiday everything was so fun and festive!
Shona
Shona,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月6日
Amy
Amy,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月5日
Lobby and Staff are saving this place.
The lobby was gorgeous! The staff was VERY friendly and helpful. The rooms were not in the best shape considering the cost of the room. I was expecting more. Our heater wasn't working right, the window had suspicious black markings. I'm guessing mold. The elevators were broken for the first half of our stay, and of course we were on the 6th floor. We definitely got our steps in. The staff was super friendly and helpful though, one of them even gave us a ride on their staff elevator (thank God).
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月2日
真實旅客
2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月19日
Troy
Troy,1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月18日
Susan
Susan,1 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2024年11月17日
Couldn’t reach the front desk to ask about wifi. The room fridge was designed to not stay on all the time. Service was soso. Parking was $40 not $35 as is listed in Hotels.com.
Rachel
Rachel,1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月11日
Lauren
Lauren,3 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年11月7日
William
William,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月6日
Lucas
Lucas,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月5日
Fantastic time. So many dinner options, and having late night drinks in the grand hall was a memorable experience. Will definitely return.
真實旅客
2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月3日
Latara
Latara,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月30日
Aaron
Aaron,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月29日
Anissa
Anissa,1 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2024年10月27日
Courtney
Courtney,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月21日
Great stay
Kim
Kim,1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月20日
Nice place to stay!
Great place to stay! Really close to the STL Blues Arena! Great dining options…. Would recommend