I stayed for 2 days and got ready to check out. The counter person had the cleaning lady to go and check the room. I was told I had 2 towels were dirty from cleaning the wet bathroom floor. I told the lady what happened I was charged $35. For 2 towels. I went and washed the towels and brought the towels back. The lady at the front counter put the towels in the light and said she could see dark spots in the corner of the towels. She also explained your company pays $500 for the towels. I could not believe what she said. If your company is financially suffering the customer should not have to pay for your products alone with other fees. Terrible customer
Tracy
Tracy,1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025 年 6 月 17 日
Jesus
Jesus,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 16 日
The staff are friendly, professional, knowledgeable and
Jaime
Jaime,1 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2025 年 6 月 13 日
Requested room service twice for clean towels and trashed was told we were added to the list but never happened had to go get our own towels from front desk and trash bags also gad to go request toiletries to restock our room. The floors in room were sticky and room was musty smelling no matter where we set ac. Breakfast wasnt bad but not much offered, waffles cereal and yogurt was all.
Eugene
Eugene,4 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 6 月 10 日
Norma
Norma,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 10 日
Great staff. Clean room
Brian
Brian,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 6 月 9 日
It was OK very noisy the beds very uncomfortable. They literally make your back hurt. You have to take your dirty towels to the front desk and then they’ll give you more towels. Very inconvenient. Well I stay there again no, I’d rather pay the extra money somewhere else.
Blasa
Blasa,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 6 月 3 日
Good room & location for price
Just an overnite stay but room was very good for price and had all the necessary room amenities needed. Skimpy on towels and pillows but they were adequate, so no issues. AC/heat easy to adjust (which is NOT true for many hotels, frankly). Thin walls but that's to be expected. Picked hotel for location; would come again for short stay if future occasion requires proximity.
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 2 日
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 5 月 27 日
Annice
Annice,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 5 月 25 日
The room had bed bugs and there was an empty water bottle ,doll and dust balls under the bed.
Kimberly
Kimberly,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 5 月 20 日
Great place for us when going to see my daughter in Napa.
Donica
Donica,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 19 日
Estee
Estee,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 5 月 11 日
真實旅客
2 晚商務旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 5 月 3 日
Terrible hotel, stay elsewhere
The bed was extremely uncomfortable and noisy. The mattress had metal springs and you couldn't even sit on the bed without it making noise. The door to our room had obviously been kicked in before. The safety lock at the top of the door no longer functioned and there was a very noticeable crack in the door frame. We did not feel very safe in our room. The whole hotel smells like smoke, even though it's technically non-smoking.
One night, the fire alarm went off for 45 minutes and we discovered that kids had beaten up a woman in the lobby and fire, paramedics, and cops were all called.
We'll never stay there again.
Natalie
Natalie,8 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 2 日
Jennifer
Jennifer,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 2 日
Michael
Michael,3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 5 月 1 日
Melissa
Melissa,1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025 年 4 月 28 日
Horrible stay
Horrible service. The people above us sounded like they were jumping off the bed all night long and running back-and-forth in the room made three different phone calls to the front office. They said there’s nothing they can do because they didn’t know the room number above us.
Carlette
Carlette,2 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025 年 4 月 28 日
Jeremy
Jeremy,2 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 4 月 27 日
MEH
Dirty floor, hallways. Smelled like marijuana. Bed was clean and comfortable. Required earplugs to sleep. Noisy hallways late in evening. Phone flashed all the time but no messages. Netflix on menu but staff said it had never worked. Only exit through front office, all others alarmed. Bathroom and bedding were clean.
mark
mark,2 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 4 月 21 日
Saknade bröd till frukosten.
Claes
Claes,2 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 4 月 20 日
Natalie
Natalie,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 16 日
every stay has been great
This is our third stay and we have enjoyed each visit.