Check in was wonderful I believe his name was James but he was very friendly and quick!…
Dated rooms in need of being updated. It is a shame the this nice hotel has not been…
別忘了！集 10 個印花可以換 1 晚獎勵*住宿
住宿使用消毒劑進行清潔；經常接觸的位置會以消毒用品清潔，且床單和毛巾會以攝氏 60/華式 140 度以上的水溫清洗。
此住宿接受Visa 卡、萬事達卡、美國運通卡、發現卡、大來卡、JCB 卡、蘭奇卡和金融卡付款，恕不接受現金。
We've stayed at this hotel many times on our way back to visit family. We upgraded from a standard room this time (which are fine, just cramped when staying with 2 children for 3 nights) to a suite. The suites are worth every penny. Beautifully decorated and spacious. Combined with 2 great pools, a fantastic restaurant and smaller than the average hotel, this place is our favorite. Cons: staff/cleaners aren't mask-wearing yet cleaning services aren't currently offered. After 3 nights with kids, I was setting our mini garbage cans outside the room so that they could be emptied. Our room had 3 light bulbs out and not one plate/napkin/cutlery for a full kitchen.
Ashley, 2 晚家庭旅遊, 2021年08月17日
Just OK. A lot of wedding activity and noise. They didn’t clean the rooms daily, so we had to ask for anything we needed. Front desk personnel were slightly cold, with one exception.
3 晚家庭旅遊, 2021年08月12日
It used to be such a treat to come and stay at the Woodcliff but I see a degradation in the building common areas i.e. the elevator, carpeting and also the rooms. I think White Cliff just really needs a refresh and a better housekeeping staff. Crumbs I saw in the elevator were there days later.
Susan, 4 晚旅行, 2021年07月27日
Amazing, friendly, addressed by name everywhere, restaurant excellent
Betsy, 1 晚旅行, 2021年07月27日
it is a beautiful location. The service from the hotel staff and restaurant was great.
5 晚家庭旅遊, 2021年07月25日
Excellent bartender monday night, not much to eat, feont ddsk excellent service
Betsy, 2 晚旅行, 2021年07月25日
when we checked in on 6262021 the desk rep commented on my email price saying its not what we have after I gave her the printed confirmation that it also included breakfast for 2 another remark not what we have call over another rep who confirmed it was all good to go I understand the need to verify registration BUT to comment out loud in a negative way to a customer to me borders on rude
Laurence, 1 晚家庭旅遊, 2021年06月27日
The property was fine but the service was really not great. The hotel had a number of guests (weddings, sports tournaments, etc) and they were really understaffed. As a result, they didn't do any housekeeping (which they told guests via a note near the bottom of a welcome letter) and the only full service restaurant was closed on one of the nights. I expected more from a "resort".
2 晚家庭旅遊, 2021年06月25日
Woodcliff… please do better. You were probably at your prime in the 80s and 90s but now your age is showing. I understand that the travel industry is trying to make a comeback after the pandemic but someone needs to consider the vision for this place. I grew up in the area and Woodcliff was this shiny hotel up on the hill; the best around. We even had our wedding here. But now the pool was dirty (so much stuff floating at the bottom on the indoor pool, old bandaids on deck), the room decor and hallways are really dated and dark. The front desk woman at check-in struggled to say hello and welcome us. The “cafe” in the lobby is a joke. The space and view are great-the whole place just really needs a makeover.
1 晚家庭旅遊, 2021年06月24日
I stay at the Woodcliff frequently it is my favorite hotel in the Rochester area I absolutely love it there only one problem since Covid the restaurant is not open for breakfast nor they doing room service. It really is a deterrent my actual other team members refuse to stay there now. It was very convenient to be able to go down for breakfast in the morning or have room service
kimberly, 1 晚旅行, 2021年06月22日