My husband I have stayed at Woodcliff many nights over the years, and always had a wonderful time, but it’s time we let go of the nostalgia and accept the condition of the hotel & the service has plummeted since the pandemic.
We are a disabled couple, and requested a room with accessibility features. For the most part, that was accommodated, although the bed was at a strange angle, the room smelled of curry for all 3 days of our stay and the wedding reception beneath our window blasted music throughout the night, making it close to impossible to rest.
On the second night, a fire alarm went off and we had to evacuate via a dozen staircases, which was horrifying. I think all accessible rooms should be on the third floor or lower.
If there’d been an actual fire, I can’t imagine we would have had ample time to reach safety.
I should have known our stay was going to be lousy based on how we were treated at arrival.
We are locals, thus familiar with the premises, so I pulled into handicap parking just outside the lobby entrance. As we got out, we were accosted by a young man who parked his golf cart parallel to our bumper as if to block us. He then said “You drove right past me! Are you checking in?!” He was clearly upset we didn’t stop to talk to him as we entered the parking lot, but that wasn’t typical protocol and he was busy leaning into someone else’s car, off to the side of the road at the time. He clearly needs to visit the spa on the 2nd floor.
