This is a lovely property; the only failings were at the margins between 4 and 5 star service. The two examples I can offer are that I left a plate of leftover food outside our room mid-evening and in the morning it was still there. A five star hotel would have removed it. The other example is that I had gone down to the front desk to ask for shaving kits. They said it would be up in 15 minutes. As it got later into the evening, I put the do not disturb sign on the door and got ready to go to bed. Housekeeping knocked on our door repeatedly and I answered it and took delivery of the shaving kits. I do not object to the 'delay' in delivering the kits, but at a five star hotel they would have placed them in a small bag and hung the bag on the doorknob so I could pick them up in the morning.
This are not 'big deal' items but they highlight the difference between four and five star service. Still, it is a lovely hotel with nice people and a nice restaurant and the room is bigger than lower-tier hotels so I would recommend it. Just moderate your expectations slightly.
真實旅客
2 晚家庭旅遊
8/10
The hotel was a great place , great location,& very quiet. Definitely would stay here the next time I’m in the city .
Shawanda
3 晚旅行
6/10
The room needed updating. Wallpaper peeling in spots. Did not feel like it was worth the price.
Jenifer
3 晚旅行
8/10
Casey
2 晚家庭旅遊
8/10
Ótima localização, limpo, rápido, organizado.
guilherme
1 晚家庭旅遊
10/10
真實旅客
1 晚好友同遊
10/10
Larry
1 晚旅行
8/10
Marie
2 晚旅行
10/10
Sebastian
2 晚旅行
10/10
Amazing experience!! Beautiful hotel and wonderful service and rooms were very clean and spacious! Restaurant is delicious too
JAVIER
4 晚家庭旅遊
8/10
Eleonora
1 晚家庭旅遊
10/10
Jennifer
3 晚商務旅行
10/10
We love staying at the Fairmont Chicago. It's quiet and comfortable and a great location. We stayed on the Gold floor, which had renovated, spacious rooms as well as access to the lounge with complimentary breakfast, snacks, water, soft drinks and desserts. Cocktails were available for an additional cost. Will return again in the future.
真實旅客
1 晚旅行
10/10
GREAT SERVICE
Surinder
1 晚商務旅行
10/10
Youngjun
1 晚旅行
8/10
The room was clean and we could see the lake. The fridge was full of beverages for purchase and it was frustrating not being able to use it. That is mentioned as a room feature and we could not use the feature. We enjoyed happy hour at Toro