People rude wasn’t given towels or room didn’t have shower curation
住宿表示有確實遵守Count on Us (溫德姆)和SafeStay (美國飯店業協會)等清潔與消毒措施。
游泳池的開放時間為 09:00 至 22:00。
住宿使用消毒劑進行清潔；經常有人接觸的表面會以消毒用品清潔，且床單和毛巾會以攝氏 60/華式 140 度以上的水溫清洗。
住宿確認有配合Count on Us (溫德姆)，加強清潔與消毒措施。
The hot water was warm. Music playing that could be heard in the bathroom vent. For the most part it was ok
FRANCIS, 1 晚商務旅行, 2021年06月08日
Room was not ready at check in time. Door to balcony wouldn't close completely. Right off freeway and could hear traffic all night.
Amber, 1 晚家庭旅遊, 2021年06月06日
Tryed to check in 25 min early....the lady was very rude and told me to wait outside till 3:00..we finally got checked in about 3:45 .. went into the room smelled really nasty like it hadnt been cleaned...called front desk and couldnt do anything for us (supposedly). so then we looked at the beds , they were double beds instead of the queen bed room that we paid for...next, the reson we even booked the room at this location was for kids to swim, the pool closed at 6! then the morning comes and no breakfast...we also ran out of toilet paper...called front desk for a roll, rude lady once again got mad and said that the housekeeper will be in later and will take some then....very awful experience! will never come back and i do NOT recomend this very nasty unprofessional place...i will be reporting to BBB and the corporation as well.
Gary, 1 晚家庭旅遊, 2021年06月05日
It was old and smelled bad. We picked a place that had an open hot tub and pool. We reserved a time and the front desk couldn’t find our reservation. We were unable to use the hot tub or pool. No breakfast.. not a good value fir the price
Michelle, 1 晚旅行, 2021年06月05日
Room was dirty and looked nothing like the pic on the website and found used syringe needles in the toilet...
1 晚旅行, 2021年06月05日
Expect no early check-in. 3pm sharp. No exceptions. On website they do not tell you NO breakfast of any kind or that the pool is reservations only with 1hr limit. Parking lot cracks were being refilled when i arrived so parking was not an easy task. Clean room.
Tammy, 1 晚旅行, 2021年05月29日
My family and I have stayed here a few times before the pandemic and loved it..We chose to stay a weekend and bring along my mom who is handicapped. I called ahead of booking to ask if the pool and hot tub lift worked and the lady at the front desk ensured me that yes both of the lifts work. We checked in and went to the pool. Turns out neither of the lifts worked so my mom didn't get to enjoy the pool or hot tub and that was what she was most excited for. My room was not clean. The floor turned my feet black. The shower curtain was filthy The coffee machine didn't work... I requested more towels for my family of 5 and they never were delivered. Hotel staff seemed very unconcerned or interested in guests satisfaction... Sadly to say we will not stay here again..
1 晚家庭旅遊, 2021年05月29日
Unclean hotel , the staff have no experience and at 10 pm someone knocked on the room from the outside saying it was his room, which frightened my young daughter of 10 years and started crying and my old mother, but cleanliness does not exist in this hotel, it is the worst experience.
JOHN, 2 晚家庭旅遊, 2021年05月29日
The area wasn’t to good a lot of ppl just hanging around outside felt like my stuff was going to get stolen from my vehicle
Vanessa, 1 晚家庭旅遊, 2021年05月23日
very very misleading hotel, pictures of the rooms look nothing like what they do in person. Had my kids very excited for a weekend stay then when we arrived the hotel was run down, the rooms look disgusting. They did not offer a refund so we let them keep our money and we drove home with our kids crying after not being able to find another place to stay. I would rather sleep outside or on the street than this place. I have never reviewed anything ever, but this place is a special case as it is the worst place I have ever attempted to stay at. PLEASE DO NOT WAIST YOUR MONEY!
Shaila, 1 晚家庭旅遊, 2021年05月22日