air conditioner was not working
the room was not clean
Kailong
Kailong,1 晚浪漫之旅
Hotels.com 真實旅客評語
6/10 不錯哦
2017年2月11日
還可以!
真實旅客
Hotels.com 真實旅客評語
10/10 好極了
2024年11月25日
Carolina
Carolina,2 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年11月14日
Banyo buz gibiydi
Bu kadar luks bir otel olmasina ragmen cok kotuydu. Londra kadar soguk bir ulkede banyo da isitici yoktu. Banyo buz gibiydi. Kaldigimiz sure boyunca dusu kullanamadik. Resepsiyona bu durumu soyledigimizde yapcak bir sey yok dedi. Isiticinin mevcut olmadigini soyledi. Oda temizligi de cok kotuydu. Bir onceki gunden kalan kahve icilmis bardaklari oda temizligi yapildiginda degistirmediler. Odaya geldigimizde kirli bardaklar oldugu yerde duruyordu. Bu kadar fiyati yuksek bir otelde hem temizlik hem banyonun soguk olmasi kabul edilemez. Bir daha asla kalmam ve tavsiye etmem.
Esra
Esra,5 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2024年11月4日
Jeanette
Jeanette,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月28日
beautiful hotel and great location
the place is beautiful, and a great location! the entire staff were exceptional! i would stay there again in a heartbeat! the only minor issue were the elevators, but that was exceptionally minor.
Leland
Leland,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月20日
Daniel
Daniel,2 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月13日
Renata
Renata,4 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月10日
Sarah
Sarah,3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月6日
JUN HYEOK
JUN HYEOK,5 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年9月3日
Surjit
Surjit,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年8月21日
Great stay!
Amazing hotel, centrally located , loved it!
Terri
Terri,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年8月12日
Broken telephone plus broken alarm clock ( went off every hour or 2 all night long
renee
renee,2 晚好友同遊
Expedia 真實旅客評語
10/10 好極了
2024年7月18日
Perry
Perry,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年7月15日
Great location.
The Sheraton Grand is in an excellent location. The staff are very professional. Our room was spacious, well presented and clean. We chose the B&B option, the breakfast is very good but the breakfast room can be quite busy (as you'd expect on a Saturday morning).
The lifts are a little annoying as they are scattered around the reception area and it is never clear which one will be the next to arrive. Our room looked over the alleyway between buildings and therefore the only view was of the AC ducting of the building opposite. I'm fairly sure I could hear mechanical noises coming from this alley for most of the night.
The hotel adds a 5% service charge to the bill which appears to be coming more common. I'm not a fan but didn't argue this.
We'd definitely stay here again but look to get a room in a different location.
Jeremy
Jeremy,2 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年6月9日
A catalogue of poor service even before we arrived. Wrong rooms booked. Not connecting as promised. No rollaway bed. Room service didn’t turn up. TVs didn’t work. Keys didn’t work. Telephone didn’t work. Toilet was faulty. Reception ignored us when reporting issue with room. Maintenance came at midnight to fix fault. Just not what I expected from a five star hotel as a platinum member.