The location of this hotel is great, within walking distance of a lot of things if you are a tourist. We walked to and from the hotel early in the morning and at night and never felt unsafe despite some of the sketchiness we saw in the area (homelessness, smells, dirty streets).
The service was fantastic especially the doormen and valet.
Unfortunately the check-in process was slow, with a line stretching at least ten deep and only two persons able to check you in.
The property itself is vast given its age, but it needs some modern upgrades. Firstly the elevators are slow and not as spacious inside. The escalator from the main entrance to the lobby was also down. Finally in our room (Deluxe King, I believe) it lacks a lot of modern amenities you should expect in a five star hotel including USB ports at the desk, plug ins at the bedside, automatic blinds and curtains, walk-in shower, slippers, long time to get hot water for the tub, to name a few. The hand lotion bottle was also not refilled. I believe everything could be achieved with some Reno’s while also maintaining the charm, look, and aesthetic of this iconic building.
Overall I would not go back until the above is addressed to put it on par with other five star properties I have experienced. At the price I paid, you can get far better elsewhere.