Covid times are in deed difficult times. But I will say this m. The staff is not the most…
The resort it’s self is very pretty. The grounds are impressive for the money. This…
住宿表示有確實遵守Safe Travels (世界觀光旅遊委員會)等清潔與消毒措施。
別忘了！集 10 個印花可以換 1 晚獎勵*住宿
早餐每人費用約為MXN180 至MXN300 之間
住宿使用消毒劑進行清潔；經常有人接觸的表面會以消毒用品清潔，且床單和毛巾會以攝氏 60/華式 140 度以上的水溫清洗。
住宿確認有遵守Safe Travels (世界觀光旅遊委員會)等清潔與消毒措施。請注意，不同國家和不同住宿的文化規範和旅客規定會有所不同，顯示的規定是由住宿業者提供。
It’s not the best Hotel I stayed in but it’s not the worst I would stay there again it’s a good location
Miguel, 7 晚家庭旅遊, 2021年01月01日
Ricardo, 2 晚家庭旅遊, 2020年12月31日
They didn't respect the rate we had booked through expedia and charged us an additional $200 CAD upon check-in. The AC in our room didn't work and there was no hot water. We waited 3 hours for someone to try and resolve the issue to no avail. They offered we shower in a different room that wasn't "made" but "at least we could have a warm shower" - this wasn't an option for us. Finally they promised us a new room would be available at 12pm the next day, to meet the bellboy in our room so we could get our new key. At noon, after multiple calls to reception and being put on hold 4 times we gave up and went to talk to the manager (around 2:30PM) finally they gave us the new key and sent the bellboy for the luggage. We paid "all-inclusive" but were denied soda at breakfast unless we paid for it. Food lineups at the only pool were slow as they only had one person serving an "over-sold hotel" (we know it was oversold as this is the reason they gave us for denying us a new room the night before). No beach service - you have to walk all the way to the pool area to get your food/drinks. Wifi speeds are slower than dial-up, so don't expect to get any work done here if you need to. Used to love this place years back but it's gone downhill. Half of their property was taken over by the hilton and the pool area that is left at Krystal is hideous and very poorly kept. The only "good" we found was the exceptional dinner servers at Aquamarina and the bellboy team. Terrible reception staff.
2 晚浪漫之旅, 2020年12月31日
The conditions of the hotel were terrible. Never want to go back again.!!
4 晚浪漫之旅, 2020年12月31日
Do not book this hotel!!!. There’s no wifi in rooms. No cable on TVs.Gives you any room they have available, not the one you paid for. Room service was awful. Food is not the greatest. I totally don’t recommend this hotel. Not satisfied at all.
2 晚家庭旅遊, 2020年12月31日
Not really an all inclusive, they will charge you for a bottle of water which is ridiculous, in addition not many food options and the taste was not the best
Abril, 2 晚家庭旅遊, 2020年12月24日
Very old run down hotel. Food was really bad. Staff was trying hard to cope with hotel's limitations.
Laura, 3 晚家庭旅遊, 2020年12月20日
Booked this as an all-inclusive stay. Staff is very nice and helpful although not all customer facing staff speak English. Resort is old and not all rooms/areas are updated or remodeled. We stayed in the high rise tower which was remodeled but very plain vanilla. The negative is that when it is busy it can take forever to get on an elevator since there are only 2. The biggest disappointment is the bottom shelf alcohol and the food was aweful.
AZTraveler, 2 晚浪漫之旅, 2020年11月29日
It didn’t have good working AC. Staff was rude only gave 2 towels
7 晚家庭旅遊, 2020年10月24日
The air conditioner didn’t work. So it was always hot in the room. The room was nice and clean but the comforter had a duvet over it and Velcro on the top of the blanket that constantly scratched our skin. The grounds of the hotel are very dilapidated with tiles and grout missing from the pool. Would not return.
Rachael, 7 晚旅行, 2020年10月23日