Really disappointing having come from the 1 hotel miami beach. I arrived at 3am after an 8 hour delay, nobody was able to help me with my luggage, and hotel was empty, i had to find a staff member in the office to check me in which took 20 minutes and a 10 minute wait just to have a room key be made? No room service until 6am either is bizarre in a 5 star hotel. I requested late check out, (1 hour was granted) yet even when i had do not disturb on the door, housekeeping knocked 3 times to ask when I was leaving. I would appreciate a response please as from my account you can see i have never complained or had an issue with any hotel like this, as a frequent traveller this was a disastrous experience and unfortunate. I look forward to hearing from you soon.