A Mixed Stay at 1 Hotel West Hollywood
Our anniversary stay at 1 Hotel West Hollywood, though in a prime West Hollywood location, was a mix of highs and lows. Having enjoyed the 1 Hotel San Francisco, my expectations for consistent excellence were high, but unfortunately not fully met.
Early pool access was a nice start, allowing us to relax before check-in. However, the check-in itself felt impersonal; we received a text our room was ready, but no warm welcome or overview of the hotel's amenities was given. This lack of basic orientation was disappointing for a hotel of this caliber. Our room was also initially dirty, with a sheet wedged between the couch and window. While quickly rectified and followed by a lovely anniversary champagne and treats, it marred our arrival experience.
The Bamford Spa felt rudimentary and lacked a truly relaxing atmosphere, with a shared single bathroom and no proper lounge. I'd honestly recommend skipping it for now. While the pool bar staff were excellent, the hotel's public access policy meant the lobby often turned into a loud "influencer" hotspot or even a nightclub at night, which wasn't disclosed. We also found out about services like their car service too late due to poor communication about available amenities throughout our stay.
Despite these issues, the prime location to shopping, dining, and entertainment makes me consider a return. However, I truly hope for improved service consistency and clearer communication to match branding!