I booked this hotel for a girls' trip to celebrate my sister's 50th & my 47th birthday! The 1st indication of an issue was that 1 of the 2 escalators needed to get to check-in was not working. We had to drag our bags up a very long escalator! Check-in was smooth, as the front desk staff was courteous & helpful. We had a dinner reservation, so we left our room with enough time to make it on time. We got to the garage & realized we were stuck. The line of cars was ridiculous! We sat in our car, unable to leave. We were TRAPPED in the parking garage for over 30 minutes! No explanation was given. We were unable to reach the restaurant to let them know what was going on bc there was no cell reception in the garage! When the line finally started moving, were saw a staff member & asked what was going on. By this time, anxiety was setting in. We were told that the exit gate was not working. We were let out manually one car at a time by staff. Thankfully, after much begging, the restaurant allowed us to stay, even though we were about 45 minutes late. Upon check out, we had a brunch reservation. We, of course left with enough time to make it, just in case the garage gate was still out. We waited at the elevator for over 15 minutes. The door opened & it was full. We continued waiting, 10 minutes later another full elevator opened & the passengers told us to take the stairs bc they waited 20 min. WE WERE ON THE 6TH FLOOR WITH LUGGAGE! Then, had to walk down the broken escalator again!