Good hotel with excellent location for ferry to Isle of Wight
Brilliant stay, lovely hotel, clean and spacious rooms. The bed was one of the most…
別忘了！集 10 個印花可以換 1 晚獎勵*住宿
Spa 設施每日開放。16 歲以下房客禁止進入 SPA 池。
16 歲以下房客禁止進入 SPA 池。
住宿使用消毒劑進行清潔；經常接觸的位置會以消毒用品清潔，且床單和毛巾會以攝氏 60/華式 140 度以上的水溫清洗。
This is not a 4 star hotel-other sites I have now seen correctly refer to it as 3 star. We were not told in advance that the restaurant is closed and may be reopening in Sep, there is no room service and rooms are only cleaned on request. I asked for a chair to be put on our balcony and was told at reception they did not do that, even though from our room we could see external chairs on other balconies. Rusty stairs down to the pool, paint peeling off in large chunks over the pool. Paint peeling off over the bar area. Needs a lot of basic maintenance work to be done on it. Only plus was the very pleasant bar and restaurant staff.
Sandra, 5 晚旅行, 2021年07月21日
Had a very good experience. Only thing i still found very off putting was that the TV is mounted so tight the HDMI port is not reachable. I always plug in my laptop abd watch downloaded content from Netflix, Prime and Disney+. It woukd be an amazing thing if they add a little extension to make that tv connectable.
Gerhard, 1 晚商務旅行, 2021年07月19日
Very nice hotel and lovely staff. Will definitely come back when we are in Southampton again.
1 晚家庭旅遊, 2021年07月18日
Comfy spacious room, slight noise from Air-Con and it had a 24hr light that was quite bright. Pool nice, but jacuzzi broken. Hotel said, call and book at 6.30 the next morning. So we did, still broken but confirmed we could come for a swim after breakfast at 10am. So we did, and they said sorry, the pool is full until 12.30 owing to booked classes. So they knew about the classes, but told us to return when the classes were on and spoke to us quite rudely as if we were to blame. My son was so disappointed it was really the main reason for booking this pool versus cheaper alternatives nearby. Restaurant bar service also really slow and drinks expensive, 1 member of staff on reception. Demonstrably a hotel cutting corners and maximising return on health facilities at the expense of paying hotel facilities. Will try one of the proper spa hotels locally on next visit. No thank you Leonardo.
Matthew, 1 晚家庭旅遊, 2021年07月08日
Considering the cost and it suppose to be a 4* not worth the money,, Pool ceiling is crumbling, first room. Was not clean and had to move rooms, Second room. Shower hear was loose and kept together by loads of silicone lumped on. Shower door broken
2 晚商務旅行, 2021年07月05日
Only one lift working out of 3 no daily replenish of tea bags biscuits etc otherwise a great hotel reception staff are very helpfull
Alan, 4 晚旅行, 2021年06月14日
Hotel was excellent, Room very spacious. The only negative was the breakfast. Cooked food was cold. Orange juice was watered down. Chef serving food didn’t wear gloves and handled toast etc with bare hands. ( not good during COVID). Didn’t even brother going for breakfast second day. It’s a shame otherwise I would have rated excellent overall
Melissa, 2 晚旅行, 2021年06月14日
Staff were very welcoming and friendly Hotel was very clean. Breakfast was excellent.would definitely stay again and highly recommend
Jackie, 1 晚旅行, 2021年06月13日
When I booked the hotel, I filtered for hotels with parking included. Got there and was asked to pay for parking. Showed the filter on the app and was told ‘yes, it is misleading’ and was still asked to pay. Parking is NOT included with this hotel and if it is known to be misleading on booking systems, this should be removed.
Stacey, 1 晚旅行, 2021年06月10日
Great location, clean rooms (little bag of fresh towels etc delivered daily due to Covid restrictions), lovely breakfast. All COVID guidelines adhered to. Couldn’t fault it. We will definitely come back.
susan, 2 晚旅行, 2021年06月09日