The front desk staff were nice but there was usually only one person working. We stayed for 4 nights and never saw a person cleaning any of the rooms. I tried to ask a woman I saw pushing around a large 4 wheeled garbage cart in the hallway for toilet paper but she said she didn't speak English. The lobby was often littered with food and trash. There was always a lot of people mulling around outside and the police were there twice during our stay. The room was not very clean, the air-conditioning vent had a lot of debris, lint, garbage inside and the bathroom had dirt on the side of the counter and sink.The concession area near the lobby was never taken care of. The first day it looked good but everyday after was never restocked or cleaned. No one ever even asked how our stay was until I received a chance to review. Very disappointing for a Hilton, will not be going back.
Diane
Diane,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 9 月 1 日
Kathleen
Kathleen,5 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 27 日
Awaiting follow up from front office manager
Sent the FOM two emails asking for a refund on a no show, didn’t hear back, please respond and resolve
Katie
Katie,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 26 日
Melissa
Melissa,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 22 日
Jeff
Jeff,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 16 日
Clean and organized, front desk polite and friendly staff
Miriam
Miriam,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 15 日
Patrice
Patrice,1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 9 日
Convenient location
This was a very convenient location. Tons of food options as well as shopping choices. There was plenty of parking. The hotel was huge. It was very clean. We enjoyed our stay.
Gwendolyn
Gwendolyn,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 8 日
Tadesse
Tadesse,5 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 6 日
Mana
Mana,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 4 日
Starr
Starr,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 4 日
Natalia
Natalia,3 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 8 月 4 日
Nothing worth staying for
We stayed at the low-rise section. Very worn interior. The elevators were a little scary to ride in. They made alot of grinding noises. The steakhouse was just okay not worth the price they charge.
joanne
joanne,2 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 8 月 2 日
Poor check in, toilet not up to par.
Upon arrival we got no instructions on what elevator to take. There are two different elevators for different sections of the hotel . We were confused and had to go back again and ask. I think the desk clerk was new since he didn’t explain anything to us. The toilet was hard to flush and was brown and rusty on the bottom.
John w.
John w.,7 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 29 日
Jessica
Jessica,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 29 日
Shalynn
Shalynn,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 27 日
anthony
anthony,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 23 日
Costello
Costello,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 22 日
The bed was insanely comfortable and the shower was nice and strong! Loved everything about our room. We also enjoyed the workout room and pool. This was my husband’s and my 2nd stay at this hotel and it’s where we like to stay when we take a quick trip to Chicago.