I was expecting a certain standard from this chain, knowing their reputation. The staff were excellent and could not have been nicer or more efficient, however, a few key services were unavailable - hot tub and ice machine - two of the expectations one has of a quality hotel. Furthermore, my biggest concern, is hygiene. The room has a damp smell and, presumably, unrelated to the smell I am now experiencing symptoms of bed bugs - per a local pharmacists review. I have not slept elsewhere since leaving my own home so put it down to my stay here which is incredibly disappointing.