Terrible check in experience, huge queue, poor staff efficiency and room not ready. Hotel is nice but bar staff rude and not one bit welcoming. Area around hotel unsafe, dangerous, do not walk anywhere alone, deserted areas, almost dystopian it was so empty but also appears to be unsafe. Do yourself a favour and steer well clear of the whole area. Went to Graceland the next day and was a sad experience. Such a shame to see Memphis has degenerated so much.