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A staff. Close to autoteller machine. Close to a small restaurant selling lovely breakfast. Definitely will book again. No regret.
SYED NASIRIN BIN SYED ZAINOL ABIDIN
SYED NASIRIN BIN SYED ZAINOL ABIDIN，1 晚家庭旅遊
Reception counter is proactive. Excellent.
Great location. The amenities were quite old and should be replaced ideally. I was disappointed that there wasn't a fridge in my room while there was one in the room where I stayed the previous time.
I stayed at the Epal Hotel for 2 nights recently. I had borrowed a hair dryer on the first day. I received a call from the front desk at 11pm to request it back.
I couldn't believe that I was called so late for something like that. The person working seemed to have no clue as to how ridiculously rude it is to call someone so late.
I was checking out at 4am. There should never be a reason to wake your customers for a hair dryer.
I thought I would inform you so that you could follow up and talk to your staff about this.
The attitude of the staff ruined my stay. Worse hospitality.
So far property and service was great. The only thing I got stressed with was that they said they will call me but they never did, I just received a text that they tried calling but I didn't answer the call. And that I have to call back or else my reservation will be cancelled. I have to call to confirm my booking so it was a long distance call.