The service is a disaster, the main majority of the staff does not speak or understand a word of English. Furthermore, they look very intrigued when addressed in English, like it is something uncommon.
The food is bu far the worst ever experienced. We did not have much hope for the ALL inclusive menu but as is lt turned out we did not find 1 single at least decent meal. At breakfast, not even the coffee is decent, to say that....
We thought that we will for sure find another restaurant where we can have an a la carte menu. The surprise was That even though the hotel has an “a la carte” restaurant, this is only the name of the place, and the restaurant itself serves food only in an all inclusive regime. It took at least 6 hotel staff to get to this conclusion as none of them can give you a proper explanation or even a semi-logical one.
The COVID sanitary policies that should be followed are not enforced at all by the staff. Guests are gathering in large groups and form lines wherever the good or drinks are served without even the slightest warning from the staff to keep their distance.
Moreover, by giving contradictory information, the staff itself creates large groups of people even in indoor places.
The beach restaurant, the only one where you can serve food from the menu has very serious sanitary flaws while preparing the food.
All in all, a bad experience, we ate some tomatoes and cucumbers for 2 days straight and then decided to check out earlier.