The first room we assigned had TWO dehumidifiers. That should've told us something. The room was damp and uncomfortable all night. We contacted the help number (as there's NO on premises staff) and they moved us to a better room. Two days later, I fell in the tub/shower due to a slick tub aided by soap and hurt my hip. There was no anti-slip mat available which would've prevented the fall. I contacted the help number and informed them of my fall. The person said, "I'm sorry" and nothing more. They showed no signs of concern and no offer for medical assistance. It sounded like I was talking to a 10th grader. Since we stayed a week, on day 5, we asked for room cleaning and told yes. That never happened. Be aware that there's NO elevator to the second floor. I wanna like this place cause it's in my home town. But it sucks. Oh....and they're dam lucky wasn't seriously hurt and didn't sue them.