During check in, we were advised to call the front desk first if there were any problems. Unsure of why that was said, we drove around to the side after check in and walked to our room. The environment in the in the parking lot and courtyard area was not safe. Myself and two teens entered the room and tried to sort our options while a large roach climbed the wall. When we exited the room 15-20 minutes later, the environment outside intensified. We did not even feel safe returning the keys to the front desk.