we've mostly enjoyed staying at this property. It is well maintained, clean, and the staff is friendly and tries to be helpful (mostly)
One odd but annoying issue was the in-room entertainment options. There's some regular tv channels and some ppv offerings, but I think an important option is the ability to chromecast your own services (s/a hulu or netflix) to the TV. This would have been wonderful to occupy the kids -- if it ever worked. And this is not the first Hyatt property where I've seen it offered and it never worked for me. The service is provided through a 3rd party subcontractor and so not in direct control by Hyatt.
Tried getting someone at the hotel to resolve, they sent an "engineer" who could not really do much but promised to contact the service provider and get back to me in 20 mins.... 2 hours later when I reached out to front desk to remind about it, and another 1-2 hours passed before someone finally called to tell me that the service provider is having an issue that can't be resolved (which may have been a bit of lie to get me placated, see below)
ended up calling the service provider directly, another 30 minutes on the phone with them did get me going for the night, but the next morning the issue was back -- I didn't bother with tech support any longer.
we only used the tv for maybe 1-2 hours at night and contended ourselves with some ad-laden channels.
so while our stay was mostly pleasant -- it could have been perfect -- alas.