M's INN 大宮雁金 飯店 - 京都

So bad experience, I didn’t receive any email before I arrived and there was no one at the front office. I have tried to call them for 30 mins and there was no one answering the phone. Finally they answered the phone to let me check in. There was a couple coming after me and they happened the same thing, they tried calling them for an hour, NO ONE ANSWERED THE PHONE.

Check in is automated / self check in so it is quick process but could be messy as I didn’t receive the room number, passcode, etc. had to call the reception guys sitting somewhere in Kyoto using the mobile phone available in the reception desk. Other than that hotel room and stay and good and convenient.

Location was near the central area, very convenient.

Location difficult to find without gps on your phone with data. Hotel was nice, but never received check in code so couldn't get in to the building without calling. Room was large for Japanese standards. No frills, 2 blocks from bus station. Not much in the area, but a 30 minute walk from everything that matters.

Quite new hotel. Nicely appointed room. Unlike some of the Grand Japaning hotels in Kyoto, this one has a receptionist there every day -- from 1:00 PM to 10:00 PM. That's good because we never received the email that we were supposed to receive from the hotel's owners that gave us an entry code to get into the lobby to register. Nice that they have free washers and dryers and even free laundry detergent to use in the machine. Negatives: Directions for washer and dryer are only in Japanese; fortunately the receptionist speaks fluent English and was able to help us push the right buttons. Also, the dryer takes a very long time to dry clothes -- took about 1.5 hours to dry my load which included blue jeans. Rooms are quite small -- not much room to lay out suitcases. But there is lots of room under the wester-style beds to store luggage. Bathroom was adequate size, including a full-size sink, unlike some of the Grand Japaning hotels in Kyoto. Despite the minor negatives, I would stay here again.