Shabby . Broken window in the room . Very run down hotel generally.
Jonathan
Jonathan,1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月29日
Very nice hotel and staff where very friendly I would definitely stay again
maria
maria,2 晚商務旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年10月29日
Tony
Tony,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年10月27日
Bad experience, would not return or recommend
First time I have stayed at this hotel and it was not a pleasant experience from the moment I walked into the room. It was very cold inside because one of the windows was not sealed so it was not letting in a cold draft (it was 9C outside) but also all the noise from the main road (motorcycles, buses, trucks, people, etc.). I got the person on the front desk to come up to the room and she tried to lock the window, but it made no difference. I asked what I should do, and she said to turn on the heating because there were no other rooms. I was not accepting this resolution so continued to press for another room. She finally confirmed there was another room but the problem was that it was a basic room and they refused to refund the difference. I ended up having one of the worst nights sleep because even with the heating on it was very cold in the room and the loud noises kept waking me up. I left the next day as I could not do another night in that room.
Michael
Michael,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年10月19日
I would think twice before booking it!
I’ve never had to give any of the hotels I stayed in such a bad review.
I always read reviews before booking anything but I had no opportunity to do it this time, unfortunately.
It’s recommended for the management and owners to revisit basic cleaning steps. It’s not hard to get the room hoovered and dusted before guests arrival.
Carpet looks absolutely terrible and smells of dump as soon as you open the door.
There were a lot of cobwebs in a room, making it look like an abandoned attic!
Sorry it’s a definite no for me!
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年10月12日
Denis
Denis,2 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年10月9日
Really good but…..
It was very warm and the AC did not work (!)
Lars
Lars,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月29日
Patrick
Patrick,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年9月19日
Nice staff. Good customer service. Tired hotel that needs updating but ok for 1 night stay . Dodgy stain on bed cover. But other wise clean sheets and comfy bed. Take your earplugs, on a main road
Deborah
Deborah,1 晚商務旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年9月18日
Decent enough and spacious room but was close to rail line which wasn't mentioned and so quite loud sound of trains till late and from early which left sleep a bit disrupted. Shower didn't train properly so prone to flooding bathroom without management
Tim
Tim,1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年9月18日
Sarah
Sarah,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月3日
Very nice staff
David
David,4 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年9月3日
Good hotel, 2 mins walk from the railway station. Noisy pub across the road, and the a/c wasn't working so the hotel threw in free breakfasts for my 3 night stay, so that was appreciated.
A M D
A M D,3 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年8月19日
Kamer op zich goed, goede service, elke dag opgemaakt bed en schone handdoeken. Airco was stuk. Balkonraam hebben ze voor ons opengemaakt. Helaas kaner aan stationzijde dus enorm veel lawaai.
Andrea
Andrea,3 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2024年8月10日
Friendly staff very clean rooms. If in the area again would definitely stay there.
john
john,1 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年8月7日
Lars
Lars,2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年7月30日
Poor stay
There was no air conditioning..out of order. It was close to 30degrees. I had to open the windows so the noise of the traffic kept me awske. Not a good stat at all. Staff were pleasant...the lady in particular. Out of interest why is the toilet paper put in such an awkward place...for females anyway. There were no glasses in the room.
Margaret
Margaret,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年7月26日
On checkin 1545 told AirCon not working in whole building. No offer of time eta to fix, no offer of fan. No update at 1930. Very stuffy in room so had window open all night with A205 road outside. Very noisy and pollution from heavy traffic, no sleep! Decided to checkout and go home next morning. No update on Aircon fix. Got £87 refund for 2nd night but room cost me £102 per night. No aplology from Staff or written letter for reason aircon not fixed. Can i get proper refund please? Regards Alan Lake.
ALAN
ALAN,2 晚浪漫之旅
Expedia 真實旅客評語
6/10 不錯哦
2024年7月26日
Too hot, no sleep
Room was clean and tidy. Unfortunately the air conditioning was broken. The room was extremely hot, couldn't sleep due to the room temperature. Asked for a fan but they do not have any. WiFi connection was poor constantly dropped out. Room was dark , could do with some better lighting. Lovely powerful shower, staff very friendly and welcoming. Would only stay again if they get the air conditioning fixed.
k
k,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年7月21日
Uncomfortable stay
The air conditioning was broken for our weekend stay while the temperature was 26 - 30 degrees. This made for a very uncomfortable stay - the windows were also latched shut. The room was stated to be ready at 2 PM however it wasn’t ready until 4 PM. On the positive side, the customer service agents/receptionists were
good and helpful where possible
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年7月20日
Harald
Harald,3 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年7月15日
Fire alarm went off at 2am and staff said someone on the ground floor lit a cigarette.
Then it went off again at 2:30 am and would not stop for 20 minutes. Staff said it was because someone took a shower and the steam set it off. I asked why the fire department hadn’t shown up and they said they are not connected to it. Clearly a place to avoid!
Rooms are run down and bed mattress is disgusting!
I thought Best Western properties were a bit better than this!