We spent three nights in this hotel, in the middle of Xi'an, just a couple of minutes on foot from the bell tower. Staffs, including those who cleaned our room were kind and always smiling. Gave us an extra bottles of water, while I was not feeling well and resting in the room. Our room was on the fifth floors, so we did not here any noise at all. Most of guests here seems to be Chinese, so staff barely speaks English, but use their smartphones to communicate with us. We would come back. Many thanks.