Excellent room condition. Excellent location. I stay there for 7 nights. Very cozy’s and convenient. However, I barely got the response for my request for housekeeping. The mail of customer service isn’t to serve customers, but for the administration announcing room inspection or filter changing. I wrote several messages and got no response at all.
It was a family trip for holiday. The rom was given to me exactly at 04.00pm although the room was empty and I was prepared to pay extra for early checkin. There is no front desk. ITs only a security person sitting there who cant help you with anything at all.
IT was very cold about -10 deg. Celsius outside But there was no hot water running in the taps. The first day we managed with just warm water. On second day there was not even warm water. We called the security person and after long waiting hours he came up and fixed something. That worked for that day. On the next day again there was NO HOT WATER. We called the security but it's different person everyday. The person knew nothing and refused to help. He made a call but said there was no reply. We called the customer service several times for next 3 hours as we had an early morning check out on next day. On every call they said someone would come to fix the problem but nobody came. Finally there was a call from the customer service only to tell me there is nothing they can do about the problem. It can be fixed only on the next day after my check out. We had to take cold water showers in minus temp.
The dish water was also leaking and soap water was coming all over the room.
While they are have very sophisticated system to send emails, notices, reminders, collecting credit card details but they are pathetic when it comes to service.
I will never stay here again nor will recommend anyone to stay here.
ASKED REFUND
ANISH
ANISH,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月23日
Ótima acomodação
Tudo muito maravilhoso, só tenho uma dica, colocar na entrada do quarto ganchos para colocar as jaquetas ao chegar e suporte para sapatos na entrada, assim o apartamento vai se manter mais limpo por mais tempo
JOHNNY
JOHNNY,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月17日
Perfekte Location
Lage: Perfekt. Zwischen Chinatown und Theaterdistrikt.
Wunderbar alles nötige zu Fuss erreichbar.
Unterkunft: Alles und wirklich alles vorhanden. Lässt kein Wunsch offen. Waschmaschine und Tumbler im Raum und sogar Mittel dafür wird zur Verfügung gestellt. Man könnte dort wochenlang leben.
Beatrice
Beatrice,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月8日
Great location
Great location on the edge of Chinatown, just a few blocks from Boston Common. Our studio was clean and comfortable (with the exception of the sofa). My one complaint is that the coffee packs they gave us could not be used in the Keurig that was in our unit.
John
John,3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月1日
Line L. S.
Line L. S.,5 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月30日
Bien
Établissement très bien situé, dans le centre, pres de chinatown. Appartement propre et bien équipé.
Seul bémol, l’accueil est médiocre. La communication avec le service client est laborieuse.
真實旅客
14 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月12日
Well appointed Apartment
Good clean and spacious. Well appointed apartment.
Only negative was lack of qater pressure
Matthew
Matthew,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年11月9日
So so in Chinatown
Our stay was so so. Very clean but no water pressure whatsoever. This made for unpleasant showers. Also, there were not enough towels. Lastly, the outlets need attending to. It was to hard to plug in phones and other electronics.
Melinda
Melinda,3 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2024年10月27日
Go somewhere else
They request copie of passeport and credit card before arrival. Never seen that before
Cheap paper curten
Daniel
Daniel,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月13日
Spacious and clean in a wonderful location
This was an amazing location to stay in. Quick walk to Boston Commons, central to get to lots of things. The apartment was very clean, beds were very comfortable. The kitchen had just about everything you would need if you wanted to eat in the apartment or cook a meal. Would highly recommend staying at this spot especially if you are a family and looking for more than a single hotel room.
Rachel
Rachel,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月3日
El único problema fue q la
Cortina estaba mal desde que llegamos y un día a media noche se calló, si nos asustamos porque se oyó un ruido fuerte…
Nosotros nunca la tocamos…
Javier
Javier,4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年9月27日
A great amount of space for a “hotel”/short term rental. Highly recommend. Full kitchen, a little living room with a pull out bed. I do wish that the bed was in a position to see the tv but we just pulled out the bed from the couch to watch a movie on a rainy day. Just so everyone knows, parking is $35/night at the garage nearby
Shaneh
Shaneh,3 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年9月19日
Excellent stay! Right in Chinatown. So much better than a standard hotel. We stayed in a 1bed and had a washer/dryer which was SO convenient. Walkable to many sites, food etc. Would stay here again for sure .