After a long day of traveling, I get to the hotel at 1am. When I got there the door was locked. The gentleman open the door and ask how can he help. I said I had reservations for my room and he said no. All the rooms are sold out. I explained to him I had my reservation number and had The money withdraw from my account. There was no apology given as far as the hotel overlooking the rooms and no solution on how to help get another room. He said just go across the street. The gentleman in the front stated he told someone to take it out of the system because the rooms were booked and they didn’t. Not a great experience at all. I was traveling with my son at 1:30 in the morning to learn that the hotel overbooked not what you want to be in as a parent.
Luis
Luis,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年11月24日
Manuel
Manuel,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月16日
It was wonderful relaxing n quite
kuki
kuki,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月12日
Gabriel
Gabriel,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月11日
Rosa
Rosa,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月10日
For the price it was amazing, super clean
Rosa
Rosa,3 晚好友同遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月6日
Room was clean bed was good , only issue was no hot water , that’s not good, they need to fix this
Robert
Robert,1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月31日
We always stay here & probably will next time too!
I love to stay here. It’s the most affordable place while still having cleanliness and comfort. The desk persons were always nice anytime we stopped by. We did have issues with our door key reader two nights in a row. It took half and hour but the night security always fixed it. However, the housekeepers seriously need an attitude adjustment. We overslept from having too much fun the night before and the housekeeper lead was very nasty and sharply spoken when she told us, “you need to get out of the room or you will have to pay for another night!” I get it, there’s a check out time, we overslept and they have a job to do. But the message could’ve been delivered a different way, especially since we had to wait outside 2 nights in a row while waiting to get our doors open.
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年9月8日
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年8月25日
Fair
Darien
Darien,3 晚家庭旅遊
Expedia 真實旅客評語
4/10 一般般
2024年8月23日
I recently stayed at your property and while I found the service and amenities to be excellent, I was disappointed with the condition of the rooms. Unfortunately, they did not meet my expectations and felt more aligned with a cheap motel rather than the quality I anticipated from your establishment. I believe a makeover is necessary to enhance the overall atmosphere and comfort of the accommodations.
Laura
Laura,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年8月18日
Sunshine
Sunshine,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年8月18日
Comfy and spacious
The room was comfy and spacious. The staff were super nice and friendly. We could have used more towels and the room could have been a tad cleaner. All in all a good trip.
Amanda
Amanda,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年8月6日
Virginia was very polite and I really appreciate everything that she’s done to help me.
Brian
Brian,3 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年7月31日
Hotel staff are excellent . Was a good stay and would do it again. Keep up the work .
Charles
Charles,2 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年7月30日
I was working an event two minutes from the hotel so it was an extremely convenient location for me. at the check in I was greeted by Virginia, she was amazing! She was very nice and helpful and made our stay much better. She helped us with all our concerns and complaints, Thank you Virginia! The room was minimal and only had the necessities, two pillows on each bed and 1 towel. Although the pool was amazing, great temperature and 8ft deep. Virginia and the pool definitely made our stay!
Rodrigo
Rodrigo,6 晚好友同遊
Expedia 真實旅客評語
10/10 好極了
2024年7月29日
Charles
Charles,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年7月27日
Maria
Maria,1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年7月26日
The property was clean. It was a great for my trip needs. The staff that I interacted with was great very helpful, i returned to the room at about 2 am and my key did not work the employee was very quick to tespond to my call and did his best to assist.
Yanitza
Yanitza,3 晚家庭旅遊
Expedia 真實旅客評語
2/10 不太好
2024年7月24日
The front desk refused to give my driver a receipt for his stay. Upon arrival he ask for a receipt and the guy told him to come talk to the morning shift. He then spoke with a lady the following morning and she said she couldn't help him. All drivers are required to have receipts. COMPANY POLICY! My driver explained this multiple times and the front desk still refused a receipt. WHY? HOW HARD IS IT TO GET A RECEIPT!? It wasn't the cleanest and they for sure wasn't very nice.
Charles
Charles,1 晚商務旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年7月22日
No house keeping, do it yourself .
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年7月20日
Although the staff were very friendly, there was not much to desire about this place. It was dingy feeling, floor covered in sand, no hot water, old outdated dingy bathrooms, lots of activity outside with women hanging around the windows of men’s trucks. It was nice to be across the street from the arena but I would not stay here again, especially with my kids.
Sabrina
Sabrina,2 晚家庭旅遊
Expedia 真實旅客評語
2/10 不太好
2024年7月10日
Michelle
Michelle,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年7月10日
It was so quiet and peaceful will most definitely go back!!!