Location is noisy due to both the main road and the metro below - earplugs are provided in the rooms, which is helpful but also tells you it's a major issue! The bed wasn't very comfortable either, so generally not the best night's sleep. Our a/c also wasn't working when we arrived although that got sorted easily. On the second day the hot water failed, we ended up having to have cold showers just to be able to go out and keep our evening plans. The receptionist I called was surly and didn't offer any sort of apology, although on checkout another receptionist did at least apologise for the inconvenience. I like the Sonder brand and have stayed in some of their other hotels which were great, but this one wasn't what I hoped for, definitely more 4* than 5*.