Avenida do D. Joao 11 (13), lote 1.12.01, Lisbon, Lisboa, 1990-221
What's nearby
Lisbon Casino - 3 min walk - 0.3 km
Vasco da Gama Shopping Centre - 5 min walk - 0.4 km
Lisbon Oceanarium - 8 min walk - 0.7 km
MEO Arena - 10 min walk - 0.9 km
Parque das Nacoes Marina - 12 min walk - 1.1 km
Getting around
Humberto Delgado Airport (LIS) - 10 min drive
Cascais (CAT) - 32 min drive
Oriente Station - 4 min walk
Braco de Prata Station - 4 min drive
Moscavide Station - 22 min walk
Cabo Ruivo Station - 8 min walk
Olivais Station - 18 min walk
Moscavide Station (Red) - 21 min walk
Airport pick-up service
Restaurants
Honest Greens - 5 min walk
Sky Bar Tivoli - 3 min walk
McDonald's - 3 min walk
Arena Lounge - 3 min walk
Honorato Hamburgueres Artesanais - 4 min walk
About this property
Eurostars Universal Lisboa
Eurostars Universal Lisboa is just 2.2 mi (3.5 km) from the airport and offers pick-up service (available 24 hours). Guests indulge in spa services, then grab a bite to eat at the coffee shop/cafe. Other highlights at this luxurious hotel include an outdoor pool, a rooftop terrace, and a bar/lounge. Fellow travelers say great things about the helpful staff and overall property condition. The property is just a short walk to public transportation: Cabo Ruivo Station is 8 minutes away.
Languages
English, French, Portuguese, Spanish
At a glance
Hotel size
189 rooms
Arranged over 15 floors
Arriving/Leaving
Check-in start time: 4:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is noon
Restrictions related to your trip
Check COVID-19 restrictions.
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
No cribs (infant beds)
Pets
Pets not allowed
Internet
Free WiFi in public areas
Parking
Covered onsite self parking (EUR 20 per night)
Transfers
Airport pickup on request (available 24 hours)*
Other information
Designated smoking areas
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 7:00 AM–10:30 AM
Restaurant
Bar/lounge
Coffee shop
Snack bar/deli
Water dispenser
Working away
Business center
Meeting rooms
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Pool loungers
Facilities
1 building/tower
Built in 2021
Safe-deposit box at front desk
Rooftop terrace
Garden
Fitness center
An outdoor pool
Spa services
At least 80% of food locally-sourced
Vegan dining options
Vegetarian dining options
Locally-owned & organized tours & activities
Local artist showcase
At least 10% of profits reinvested in community & sustainability
Local culture & ecosystem education
Double-glazed windows
At least 80% lighting from LEDs
Comprehensive food waste policy
Comprehensive recycling policy
No plastic soda bottles
No plastic coffee stirrers
No plastic drinking straws
No plastic water bottles
Water dispenser
Reusable cups only
Reusable tableware only
Banquet hall
Accessibility
Elevator
Accessible airport shuttle
Room amenities
Home comfort
Air conditioning and heating
Minibar
Bathrobes and slippers
Iron/ironing board (on request)
Sleep well
Hypo-allergenic bedding
Blackout drapes/curtains
Soundproofed rooms
Bed sheets provided
Freshen up
Private bathroom
Shower only
Eco-friendly toiletries
Hair dryer
Towels
Toothbrush and toothpaste (on request)
Toilet paper
Stay connected
Desk
Phone
Desk chair
Food and drink
Reusable coffee/tea filters
More
Daily housekeeping
Eco-friendly toiletries
Bulk dispenser for toiletries
Eco-friendly cleaning products provided
Energy-saving switches
LED light bulbs
Recycling
Water-efficient showers only
Special features
Spa
Guests can pamper themselves by indulging in the onsite spa services.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.
Optional extras
Buffet breakfast is offered for an extra charge of approximately EUR 25 for adults and EUR 25 for children
Airport shuttle service is offered for an extra charge of EUR 35 per vehicle. Maximum occupancy 2
Parking
Covered self parking costs EUR 20 per night
Pool, spa, & gym (if applicable)
The seasonal pool is open from March 01 to October 31
Policies
Guests can rest easy knowing there's a fire extinguisher and a security system on site.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Property Registration Number 9908
Also known as
Eurostars Universal Lisboa Hotel
Eurostars Universal Lisboa Lisbon
Eurostars Universal Lisboa Hotel Lisbon
Frequently asked questions
Does Eurostars Universal Lisboa offer free cancellation for a full refund?
Yes, Eurostars Universal Lisboa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Eurostars Universal Lisboa?
Yes, there's an outdoor pool.
Are pets allowed at Eurostars Universal Lisboa?
Sorry, pets aren't allowed.
Is parking offered on site at Eurostars Universal Lisboa?
Yes. Self parking costs EUR 20 per night.
Is airport shuttle service offered by Eurostars Universal Lisboa?
Yes, a shuttle from the airport to the hotel is available. The charge is EUR 35 per vehicle.
What are the check-in and check-out times at Eurostars Universal Lisboa?
Check-in start time: 4:00 PM; Check-in end time: midnight. Check-out time is noon.
Is there an onsite casino at Eurostars Universal Lisboa?
No, this hotel doesn't have a casino, but Lisbon Casino (3-min walk) is nearby.
What is there to do at Eurostars Universal Lisboa and nearby?
Eurostars Universal Lisboa has an outdoor pool and a fitness center, as well as spa services and a garden.
Are there restaurants at or near Eurostars Universal Lisboa?
Yes, there's an onsite restaurant.
What's the area around Eurostars Universal Lisboa like?
Eurostars Universal Lisboa is a short 8-minute walk from Cabo Ruivo Station and 5 minutes' walk from Vasco da Gama Shopping Centre. The local area is considered walkable as well as being good for shopping.
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.6/10
Cleanliness
9.2/10
Staff & service
9.2/10
Amenities
9.4/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
10/10 Exceptional
Nov 19, 2024
Jose
Jose, 1-night trip
Verified Hotels.com guest review
4/10 Fair
Nov 15, 2024
Very average hotel, expected better considering 5*
I arrived with electric car, and in advance I asked if they do have charger and if I would be able to charge. They confirmed that yes, there's a charger which is available.
Upon my arrival, the charger was not working. "Some issue with the connection between the charger and the station" they said. Come on, if you offer it — make sure it works!
My bed was creaky and pillows not very comfortable.
The room and the bathroom was clean. However I had to ask twice for the shower head to be fixed/replaced in my room as it was broken.
Minibar refilled only once during my stay. Breakfast was good however. Quick and good selection. Coffee is bad.
Also I was trying to shorter my stay by 1 night, a month in advance, but they refused.
A bit soulless hotel. Maybe good for shorter business trips.
Andrei
Andrei, 4-night business trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 10, 2024
Excellent hotel experience
It was an excellent hotel experience nice service friendly staff and excellent location for our stay close to airport and train station. Bed was fantastic conferrable and sturdy would most defiantly stay again.
Eligio Joe
Eligio Joe, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 29, 2024
Lisbon
Very convenient to the airport and train station. Lots of shopping close by.
Donald
Donald, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 29, 2024
Great hotel with good transport links
Fantastic stay in Lisbon, very convenient to Oriente Station and MEO arena. We got the 728 bus from right outside the hotel into the main part of Lisbon. Room was good size, modern and clean, free water replenished each day and huge big bed making it a very comfortable stay.
ADELE
ADELE, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 28, 2024
Mr M P
Mr M P, 1-night family trip
Verified Hotels.com guest review
8/10 Very Good
Oct 18, 2024
IGTM 2024
2 day stay for an expo. Expensive hotel and not including breakfast. Well located to expo and train station
Tony
Tony, 2-night business trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 16, 2024
R C
R C, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 12, 2024
The staff was amazing and friendly! The breakfast was incredible, beautifully displayed. They also gave me a very sweet birthday treat which was very touching!
Valerie
Valerie, 2-night family trip
Verified Hotels.com guest review
8/10 Very Good
Oct 11, 2024
Nice hotel - not sure I would rebook
Lovely hotel, great rooftop pool/bar but disappointed as rooftop bar closed in the evening. May be weather related as late in the season.
Room very noisy and relatively small, despite paying over £200 p/n. Train track behind, crane next to the window and airport runway approx 3 km away but planes constantly passing by and I could hear them land.
Breakfast great! Didn’t eat any other meals there.
Had to get the bus in to Lisbon town centre. Easy to do (728), and takes 20 mins).
Alison
Alison, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 8, 2024
Lovely hotel great staff very accommodating
Stacy
Stacy, 2-night trip
Verified Hotels.com guest review
8/10 Very Good
Oct 7, 2024
A/c limit
All good
A/c has a limit which is not cold enough for our preference
Elsa
Elsa, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 2, 2024
Great hotel very clean,good location 5 min walk to Oriente metro station,lovely restaurants round,reception and the bar perfect,the only issue it’s the noise from the train in the morning
Astrit
Astrit, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 2, 2024
5 star stay in a quality Hotel
Great stay at a great price , spotlessly clean everywhere , good location just outside lisbon by a great shopping Mall
Staff exellant and all round fabtastic stay and would certainly reccomned
Simon
Simon, 4-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Sep 29, 2024
Emma j
Emma j, 5-night business trip
Verified Hotels.com guest review
10/10 Exceptional
Sep 29, 2024
Very clean, new and modern hotel. The staff was friendly and accommodating. I will stay here again when I’m next in Lisbon
Verified traveler
2-night trip
Verified Hotels.com guest review
10/10 Exceptional
Sep 25, 2024
Maria Teresa
Maria Teresa, 1-night family trip
Verified Hotels.com guest review
6/10 Good
Sep 23, 2024
Noisy
We were able to checkin early which was an unexpected bonus but our room was in a corner and felt small. Additionally it was the closest side to the railway tracks and the claims of a soundproof room were far from accurate.
Tracey
Tracey, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
Sep 23, 2024
PAUL
PAUL, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
Sep 22, 2024
Luxurious, super convenient to airport and train
Great location for pre flight night en route home after taking the train from Faro. Was able to walk from the train station and in the AM a 8 euro/10 minute Uber to the airport.
Staff is extremely attentive, VIP treatment all the way. Location has a lot of dinner options within walking. Felt very safe walking solo. Along the water was very pretty.
Anne
Anne, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Sep 16, 2024
First time staying here - will be back. Great location. First class hotel. Only gripe if there is one: bar needs a bit more variety of whiskeys and menu could be expanded. Rooftop is beautiful but seems to have always been booked for a private event during my three day stay so only had a brief chance to experience it (got politely told to leave due to an event). Overall a 10/10 stay.
John
John, 3-night business trip
Verified Hotels.com guest review
4/10 Fair
Sep 16, 2024
It was quiet and very clean and beautiful. The price was good for the quality. When we came to check in we were told that our room was ready but we couldn’t check in. So we headed to the rooftop pool. It was beautiful, highly recommend. However they were supposed to tell us when our room was ready and no one came. It was a very frustrating check in process as we had luggage and couldn’t get settled into our room.
Valerie
Valerie, 2-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
Sep 15, 2024
Francis
Francis, 6-night trip
Verified Hotels.com guest review
10/10 Exceptional
Sep 15, 2024
Verified traveler
1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Sep 14, 2024
Clean rooms and great staff!
Amazing breakfast, attentive staff, very clean Hotel with a great rooftop bar and pool. Would highly recommend.