Our check in was incredibly long—it took an hour and a half. This was not because there was a long line—there were only five families ahead of us—it was because the service at the front desk was incredibly slow. After we were given our room keys, we accidentally went to the wrong room (that was our mistake). But to our shock (and to the shock of the person in the room), our room keys still opened the hotel room that was not ours. Luckily we did not disturb anything private. Once we got into our correct room, we were dismayed to find the toilet broken.
All that said, the location on the beach front was beautiful, and the staff were always friendly.
Would not recommend this hotel if you care about security as any hotel guest apparently can access your room.
Madilyn
Madilyn,6 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年1月7日
Días de descanso
Ideal para ir a descansar… solo disfrutar del mar, la playa y Cancún!!!
Sergio R
Sergio R,3 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025年1月7日
busque otra opcion
tienen un sistema obsoleto de check in, tarna horas, y cno aparecen los registros, me entregaron una habitacion ocupada, y al salir, trataron de cobrarme de nuevo el impuesto de hospedaje, ademas de mas horas, para el pase de salida. su sistema de señalizacion, es pesimo, aparte de que el hotel esta complicado de identificar los cuartos
Luis
Luis,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月7日
Buffets are amazing a little costly though
Was amazing, BUT our flights were changed and we had paid for bfast and asked to be changed for dinner and they would not accommodate! We lost over $250.00 because we booked through you and not them! We ended up paying for the buffet dinner and it was delicious, lots to choose from. Kids loved the options. We loved the ocean views from our room. There is laundry service!
Librado
Librado,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025年1月5日
Very long check in time
Xiang
Xiang,3 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025年1月3日
Josué
Josué,3 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025年1月2日
Josué
Josué,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年1月2日
ELISAVET
ELISAVET,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月31日
Byungjun
Byungjun,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月30日
Emporio Resort Review
Great experience! Very clean and staff are all friendly!
Saiprasad
Saiprasad,9 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年12月30日
Recomendaría mas opciones de alimentos para viajeros que llegan tarde, ya que los restaurantes cierran a las 10 y las opciones de room service son limitadas
Miguel
Miguel,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月27日
Nice hotel, great location
This hotel was great. There was a good choice of buffet food plus several on site restaurants (which require a reservation). Breakfast was also excellent with lots of choice.
The main bed in our family room was very comfortable and the room was spacious. The sofa bed was not comfortable. The room was clean, but the balcony was not.
Food and drinks can be bought to you around the poolside. The service is slow around lunch time, but the staff are friendly.
The hotel is on an amazing beach. We had lots of fun splashing in the waves. There are also several good pools, possibly a little cold this time of year (December), but fine so long as you are swimming around. The jacuzzi's were warmer than the pools.
We had a great time.
Huw
Huw,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年12月24日
真實旅客
6 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年12月22日
Drinks at the bar no so good
Room and hotel was clean. Staff was kind but the ones at the bar were not very kind. Drinks at the bar were BAD, the cheapest alcohol on the market. Food was ok.
Daniel
Daniel,2 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年12月20日
Mal servicio!!!! La comida súper limitada!!!! Sin sabor ! Malaaaaaaaa
Daniel
Daniel,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月18日
Juan
Juan,4 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年12月15日
Bon séjour
Bon séjour, hotel complet avec piscines et à la plage. Bon service, sécurité et proche de magasins et arrêt de bus à l'extérieur. Déçu des restaurants, nourriture de type buffet la plupart du temps et même dans les restaurants, la qualité laisse à désirer. Le service dans les restaurants a aussi été moins que dans l'hotel en général.
真實旅客
4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月15日
Muy bien, exelente instalaciones y servicio de restaurantes.
gerardo
gerardo,4 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月14日
Perfect for Relaxation, Lacking in Entertainmet
I recently traveled to this hotel with friends to celebrate my birthday. The hotel itself is beautiful, particularly the beach, which was absolutely stunning. The service was great overall, with a very friendly and attentive staff who made us feel welcome.
However, there were a couple of downsides. The hotel offers only two à la carte restaurants in addition to the buffet, and both require advance reservations. Out of the two, the Italian restaurant was disappointing – the food was bland and didn’t stand out. On the other hand, the Argentinian restaurant was excellent and delivered a delicious dining experience.
The biggest letdown was the entertainment. By 9 PM, the atmosphere turned very quiet, and it almost felt like it was time to go to bed. If you’re looking for an exciting nightlife or lively entertainment, this hotel is not the right choice. It’s more suited for those who want a peaceful and relaxing vacation.
This hotel is perfect if you're looking to relax and enjoy a peaceful beach experience. The serene atmosphere and beautiful beach make it an ideal getaway for unwinding. However, I’ve been to other hotels where the entertainment was far better. While they do offer some "shows," they are quite lackluster, lasting only 1 to 2 hours and not very exciting.
If you're looking for fun or vibrant nightlife, this hotel might not be the best choice. It’s better suited for those seeking a calm and quiet retreat.
Diana
Diana,4 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月13日
Good Stay
I would give an excellency rating for this hotel. Price is reasonable, foods are good and services are excellent.
Maoyu
Maoyu,5 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年12月10日
El personal se esfuerza, pero no es suficiente para atender Check in, restaurante
Personal de venta de estancias en Emporio prometen tarifa especial a futuro por escuchar su propuesta y no cumplen
真實旅客
4 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年12月8日
The bar staff are amazing and so are the waiters. If only reception could be as nice and helpful as them. We had a problem when checking in. They like to say no a lot not helpful or friendly what so ever!!! Every time I dealt with them the outcome was no. Apart from that the beaches are lovely and pool area is clean with plenty of beds. The only other thing is they are doing construction in the complex so be prepared for drilling all day