The room was musty the whole time. Smelled like cigarettes and pee. Human pee.
Also, rennovations going on on the third floor. That's just fine, but did you really have to put us on the second floor where they are doing work right in the room above us at 8am every morning.
Vincent
Vincent,3 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年10月23日
Worst customer service ever
The hotel was going through a renovation on the floor above my room. Construction work going on all day every day of my stay. Construction workers broke a water pipe and it flooded my bathroom. Also, the hotel was without water. From 12-5 on Sunday with no advance notice, even though there was supposed to be no construction going on on Sunday. Also, I was told they were not gonna warn honor my Hotels.com reservation for one of the days of my stay. Said that it was not a guaranteed reservation. I was also charged more than the reservation rate.
George
George,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月21日
Jeffery
Jeffery,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月2日
Great place to evacuate to
Melissa
Melissa,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年9月30日
Only downgraded grounds etc because post Helene were not totally "put back together". I'm sure it will get there as time and staff allow. The pool was not functioning - again the storm. But the staff more than made up for the deficits!
真實旅客
3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年9月30日
Melissa
Melissa,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年9月25日
William
William,2 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年9月20日
All was fine and the room refresh is very nice. Just very noisy hvac and when hvac was off the street noise was loud even as a guest on the 8th floor. May need to consider upgrading windows.
Beth
Beth,4 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月19日
Joaquin jesus
Joaquin jesus,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月15日
The staff was very friendly. Especially Nancy. The room was spacious and i loved the balcony. Many food options nearby and a great shopping mall across the way.
Chrystal
Chrystal,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月15日
Awesome stay. Hubby was happy!
The room was clean and sanitary. The service was great. The breakfast was good. Our iron leaked, bad, and the outlets didn't hold the plugs we used. We are looking for the residence inn in Tenn at Dollywood. Another great trip to use residence Inn
Cheryl
Cheryl,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年9月11日
John
John,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月9日
MIKE AND KIM
MIKE AND KIM,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年9月8日
Better places for cheaper are available
Chip up furniture and bath tub. Weird smell in the room. And the front desk guy was a dick. Never again
Jimmie
Jimmie,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年9月4日
Probably will not stay again.
We reserved a room with the intention of getting ready before our event. The check-in time was advertised as 4:00. We ended up going to our event at 5:05 and the room was still not ready. The gentleman at the front desk could not get in touch with housekeeping to get an estimate as to when it would be ready, so we ended up taking all our stuff with us, and leaving it in the car.
The hotel is undergoing renovations and is understaffed. There is limited parking. The shower was leaking all night long. The hotel is clean and located close to the stadium.
Bridget
Bridget,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年8月25日
Front desk customer service was amazing, the room was very clean and comfortable.
Overall it was a great experience.
Solanch
Solanch,1 晚浪漫之旅
Expedia 真實旅客評語
4/10 一般般
2024年8月25日
Sanetrice
Sanetrice,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年8月20日
Carina
Carina,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年8月20日
Ekrarul
Ekrarul,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年8月18日
Sadly we didn’t know they were under renovation. Pool was open but had lots of small pieces of debris floating in it. Not the breakfast we expected- it was a modified one. Staff was friendly , room was clean and close to excellent dining options. Would stay again , but not for price we paid while renovating. Had we known we would have stayed elsewhere - it was our 25th anniversary and the small things were important to why we chose that location.
Brenda
Brenda,1 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2024年8月17日
Mostly good, some improvements could be made
Front desk reception check in was very friendly and helpful. We felt welcomed right away. Room was dated but very comfortable. We stayed for a sold-out concert at RJ Stadium so one recommendation would be to have additional janitorial staff on-hand after concert. Blood tracked on the floor from front door down hallway and general drunken messiness observed. Hard to stomach $400 for a room when you feel uncomfortable taking your shoes off in it and construction/remodel ongoing but overall I would stay here again.
真實旅客
1 晚好友同遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年8月14日
The property does not mention on the site that it’s under construction or that the pool is out of order. It was very noisy and an inconvenience. They do offer ear plugs but they didn’t help at all.
ANDREA
ANDREA,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年8月12日
Todo perfectos me encanta este hotel cada vez q m toca quedarme en un hotel elijo este si duda alguna 😍