We were quite disappointed with the hotel generally. The food was poor. The service was not up to standard. The room was not clean and smelly. We would rather stay in the lodge inside the national park for a few more days.
Ann
Expedia 真實旅客評語
10/10 好極了
2025年1月20日
Excepcional
Local maravilhoso com acesso a praça mandela e ao shopping através de passarela no andar do hotel! Atendimento e cordialidade perfeitos!
Tatiana
Tatiana,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年1月19日
Stayed at the Palace after watching the movie Blended. Did not disappoint!
Sonia
Sonia,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年1月2日
Shaun
Shaun,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月14日
Seria excelente senão por um problema que não me foi avisado, o maravilhoso salão onde é servido o café da manhã, o jantar etc está passando por reforma, eu deveria ter um bom desconto por isso.
Wagner
Wagner,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月31日
Hôtel très joli, bien entretenu avec une suite prodigieuse. Le service est juste exceptionnel.
olivier
olivier,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月26日
Excellent
Zukiswa
Zukiswa,2 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年10月25日
An excellent hotel with nice rooms, grounds and food.
The only minor downsides were queues at reception and concierge and delays in getting tea and coffee served at breakfast
David
David,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月25日
Es war großartig
Carmen
Carmen,3 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年10月19日
The hotel setting was spectacular, and the service was exceptional. Our room was exceptionally quiet. Just exploring the hotel grounds was a mini-adventure!
The only area for improvement was in a few of the meals (steak over-cooked, service occasionally slow at Tusk's bar).
Basil
Basil,8 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2024年10月6日
Hotel is nice but breakfast terrible
The hotel is nice enough with good surroundings and plenty to do. However the service in the breakfast room was severely lacking. Cold food, rude staff and no one seems to care at all. Very disappointing breakfasts.
paula
paula,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月1日
Ivan Mateus
Ivan Mateus,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月22日
King
King,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月18日
Melhor hotel do mundo
Fantástico
Mario
Mario,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年9月9日
Servizi food & beverage inadeguati, confusione a colazione, scarsa professionalita' del personale. odore di fritto in tutta la struttura, moquette nelle camere da eliminare x igiene. camere da " revamping" troppo scure e buie.
victor
victor,2 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年9月6日
Superou todas as expectativas!!!
真實旅客
4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月4日
This was our third trip to The Palace and it was just perfect. Our friends that came along were South African and they had low expectations until we arrived. Their mind was quickly changed after the first day.
Laurence
Laurence,3 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2024年9月1日
5 star hotel with 3 star service.The hotel and the facilities were excellent however the service was very poor on a number of occasions. We also had some issues with the room that weren’t resolved despite raising them a number of times and service in the bars and restaurants was so slow and not very professional. Loved the palace itself and the food was very good but the service was a real let down.