Such a nice hotel! And so close to Santa Maria novella station so no need to bother with a taxi. Literally a 3min walk. Everyone from the reception to bell staff are super nice. This is really a grand hotel, a very professional and high class operation, unlike many of the little establishments dotted around the area. Many perks to staying here, like having the lovely sitting area on the ground floor, rooftop terrace with amazing views, the great restaurant on the top floor (where they also do an amazing breakfast spread). I’d say the upper room categories are a good deal as you get so much value (I actually experience several room types during my extended stay here). All rooms have mini bar with water and drinks, snacks even. Best place to stay especially if you’re visiting Florence for the first time (which is not the case for me but just saying). Can’t recommend it highly enough.