The water only worked 1 out of the 3 days we were in the hotel. We had to use different bathrooms in the middle of the night because of no water. I was unable to shower during the entire stay. They told me on Saturday the issue would be resolved soon. It was resolved for a couple hours then we were left with no water again. When I called to find out what was happening the first time, they said it would be fixed soon and that was it. When the water went out again, they did not take any measures to accommodate guests. The hotel was empty so this was reasonable. I also had to request a refund for the wtr park that I still have yet to get due to the water being freezing cold. This was not an issue with the hotel pool that was already included in the trip. So we asked for a refund & went to the pool. The hotel offered a 15% discount which I also did not get yet.
Hannah
Hannah,2 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年10月29日
christine
christine,2 晚好友同遊
Hotels.com 真實旅客評語
2/10 不太好
2024年10月16日
Sandra
Sandra,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月15日
We would stay there again.
The employees were very friendly. The accommodations were clean, both the main Town Center and our room. The scenery was beautiful this time of year with the leaves changing. The location is convenient to a lot of the Poconos attractions. The only two things that were inconvenient were having to drive to the Town Center to use the pool and the lack of trolleys (carts) to get our luggage up to our room on the third floor. Other than those two items, we would definitely stay there again .
Jeffrey
Jeffrey,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月11日
Norman
Norman,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年9月23日
Aged water park resort most likely for families with kids. The Wi-Fi internet was nearly non-functional. I could not take a zoom call from my room. I would not stay here again
真實旅客
1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年9月15日
Check in was a breeze, room was ready and clean, staff was very friendly.
Anabeli
Anabeli,1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年9月10日
It’s a nice conveniently located hotel. Rooms are clean and nice.
There is nice bar and karaoke nights. Restaurant/ cafe food is decent
Things that were surprising- no coffee makers in the rooms and no complimentary coffee in AM.
Unrelated to the hotel- the indoor waterpark is very small - good for very small children.
Yanina
Yanina,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年9月5日
Beata
Beata,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月1日
Hannah
Hannah,2 晚好友同遊
Hotels.com 真實旅客評語
2/10 不太好
2024年8月25日
The rooms were full of chlorine smell
Deepak
Deepak,1 晚旅行
Expedia 真實旅客評語
2/10 不太好
2024年8月23日
Tv could barely see it was static. Garbage in hallways all
Day from rooms even at 745 pm. All phone charging ports in room broken. The blinds in room didn’t work at all so had to stay open all day and night. Love sun waking me at 6 am and no privacy was on first floor. Worst place I ever stayed. Told front desk when dropping cards off all they said is dorry
Jamie
Jamie,1 晚旅行
Expedia 真實旅客評語
4/10 一般般
2024年8月22日
Everything is broken. Pool tables bad shapes, half water park closed
Diana
Diana,1 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年8月20日
My room was great. I could tell that the staff put effort into cleaning it. I was pleased.
Sarah
Sarah,1 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年8月19日
The price was decent for what we got a lot of people and i had knats in our rooms other than that my kids and i were satisfied with our room. My dad and stepmother paid the hold fee and still their room was given away. The ceilings should be fixed especiallyin the pool are. They kept taking the free coffee away downstairs for some reason. Prices of food were ridiculous. $15 for 6 little wings no fries included. My kids enjoyed themselves and thats all that basically matters. My price was good and staff were good as well. Just some areas need working on because its a resort not just a hotel. Overall, theres great chance we'll return hopefully there arent many drunk people again they were loud and arguing drunk and smoking inside the pool are as if they couldnt read the rules.
Jasmine
Jasmine,2 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年8月18日
Nice
Michael
Michael,2 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年8月18日
They really seem to be trying to improve the property but some of the basics are missing. We had to get towels for the room and the room was never serviced. The pool seemed to run out of towels and the water park was mostly shut down (only one open slide). The staff was really lovely and helpful but they need more help or better oversight and management.
Margo
Margo,2 晚家庭旅遊
Expedia 真實旅客評語
2/10 不太好
2024年8月18日
False advertisement. This place charges you like you're at a real resort, but you are not. One restaurant that people said the food was not good at. Water park has one slide, a wave pool running and a kiddy pool area. Everything else is out of order. They tote all these bras and restaurants but only one bar in the main building and and we only saw maybe 2 other bars in the lodge housing area. Which the lodge is super old looking and has no ac in the one restaurant area there. My room had no power outletnworking in bathroom along with toilet paper dispenser on wall broken. The blanket was more like a sheet. I had to ask for a blanket. Thankfully i took blankets from home for my kids. Crappy pillows i had to go to walmart and buy some. Very very small fridge. No microwave in room. Had to ask for ice container and hangers. Also the indoor pool in the lodge was out of order. Apart from all of this negativity the staff is excellent and they deserve all the credit. Property owners really have some nerve charging what they charge for a rundown place like this. 8th owner by the way. NEVER AGAIN. Wish i could get my money back
John
John,1 晚家庭旅遊
Expedia 真實旅客評語
2/10 不太好
2024年8月18日
Shannon
Shannon,3 晚旅行
Expedia 真實旅客評語
4/10 一般般
2024年8月17日
VIJAY KRISHNAN
VIJAY KRISHNAN,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年8月16日
Very beautiful
Jennifer
Jennifer,3 晚浪漫之旅
Expedia 真實旅客評語
6/10 不錯哦
2024年8月12日
In need of upgrades and new staff
Check in was a hassle. They take forever to find rooms and don’t know how to communicate. They actually don’t say anything. You have to ask for the manager to find out what is taking so long. Manager on staff was very helpful thankfully. Rooms were comfortable for our stay.
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年8月12日
Maria
Maria,2 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年8月11日
Someone should check the connection water line. Toilet water in my room was extremely HOT. Other than that no
no complaints