I wanted to express my sincere gratitude to Kapil for the exceptional service you provided during our recent stay. Your dedication to ensuring a comfortable check-in and stay truly stood out. Accommodating my mother, who had recently undergone knee surgery, was no small feat, and your efforts made a significant difference.
From inspecting the room for specially abled guests to going above and beyond your shift hours, you exemplified professionalism and genuine care. Your commitment to our well-being did not go unnoticed, and I am truly thankful.
Your kindness and attentiveness are commendable, and I wish you continued success in your role.
Additionally, I express my deep gratitude towards Duty Manager and RDM for regularly checking on the comfort of my Mother.