2/10 Poor
Sep 23, 2024
As I write this I realize how crazy it sounds and something that comes out of a movie. My husband arrived to the hotel and could't find the front desk person. Another guest said that he was in his car outside. My husband went outside to look for him; he didn't want to check him in and said it was too late and that check in closed at 10:00 PM (which. is not true, online it says 2:00 AM). Finally, he went inside to check them in. They went up to their room to find that one of them had NO door knob and that floor was completely isolated and very run down. They went back down stairs and there was no one at the front desk. They tried to leave the hotel to find the guy again to only realize that they were LOCKED IN the hotel. All doors to the hotel were closed by key. Another couple that was there was having the same issue and told them that they had called 911 since they couldn't get out and were told that fire rescue would be arriving in 45 minutes. My husband then went on a search to find a way out. After almost 10 minutes and some scary corridors, they found one hidden fire exit and escaped. We later learned by another family that 5 fire rescue trucks arrived almost 1.5 hours later; found several code violations including a gas leak and that family at that point also left the hotel in the middle of the night. I don't know more details or what ended up happening but this is by far the craziest experience we've ever had at a hotel.
Laura
Laura, 2-night family trip
Verified Expedia guest review